Operations Manager - Cybersecurity

If interested, share your CV at [Confidential Information] or 9036659658

Job Tittle - Operations Manager

Location - Mumbai (Bhandup)

Experience - 1 to 2 years

Salary - Upto 6 LPA

About the role:

The Operations Manager will oversee and streamline the cybersecurity learning ecosystem, ensuring smooth operations, high-quality course delivery, and effective coordination of training activities. This role focuses on process improvement, cross-functional collaboration, and resolving operational challenges to support learners and stakeholders at scale.

Key Responsibilities:

Trainer & Partner Operations

Manage and scale a network of trainers, SMEs, and speakers, ensuring delivery quality and availability.

Trainer Onboarding & Quality Control

Evaluate and onboard new trainers through structured assessments via calls, messages, and email communications.

Training Operations & Delivery Management

Plan and execute virtual training programs, including scheduling, backend setup, trainer coordination, and live hosting.

Content & Curriculum Operations

Coordinate with trainers to finalize curricula, manage versions, and ensure content readiness. Operational Documentation & Knowledge Assets

Create and maintain SOPs, delivery checklists, playbooks, and internal workflows.

Webinars, Masterclasses & Events Coordination

Coordinate speakers, session timelines, dry runs, and post-event follow-ups.

Partnership & Ecosystem Coordination

Support industry partnerships through execution, documentation, and internal alignment. Inbound Queries & Sales Operations Support

Handle inbound training queries and support basic sales and post-sales operations.

Cross-Functional Enablement

Act as the operational bridge between trainers, sales, marketing, and internal teams.

Skills and Qualifications:

Experience in operations, program management, training coordination, or service delivery roles.

Strong stakeholder management and execution skills.

Excellent verbal and written communication.

Proficiency in Microsoft PowerPoint, Excel, and virtual training tools.

Preferred Certifications:

PMP, CAPM, or PRINCE2

ITIL Foundation / ITIL 4

Six Sigma Yellow or Green Belt

Agile or Scrum certifications

Good to Have:

Exposure to IT or cybersecurity training environments.