About WPP Production
We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
About WPP
WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Key Roles & Responsibilities
- Oversee the entire production lifecycle, ensuring seamless execution, timely delivery per SLAs, and adherence to quality standards. Supervise daily operations, manage workload distribution, optimize resource utilization, and resolve operational bottlenecks.
- Lead, mentor, and develop a high-performing team (including project managers, analysts, and creatives), fostering accountability and continuous improvement. Manage team productivity, set performance goals, and support hiring, onboarding, and training initiatives.
- Develop, implement, and refine operational plans and processes to enhance efficiency, streamline workflows, and reduce turnaround times. Drive automation and process improvements, establish SOPs, implement best practices, and ensure compliance with all company policies and contractual obligations.
- Build strong relationships with internal and external stakeholders, managing expectations and acting as a central point of contact. Ensure high client satisfaction, delivery quality, manage escalations, and align teams with client needs.
- Ensure attainment of KPIs and SLAs by tracking key metrics like delivery timelines, quality,utilization, and cost. Prepare comprehensive weekly/monthly reports and dashboards, analyzing performance data to identify improvements.
- Manage budgets, optimize cost efficiency, and oversee resource allocation. Track actual vs.estimated efforts, optimize costs, and ensure project and account profitability while maintaining financial compliance.
Skills & Capabilities Required
- Bachelor's degree in Business, Operations, or a related field (MBA preferred), coupled with 5–7 years of proven experience in an Operations Manager or similar project management role within a production or advertising environment, preferably within a similar global agency.
- Solid understanding of production processes and the infrastructure required for successful project delivery. Demonstrated ability to drive process efficiencies, implement best practices, and ensure timeline adherence.
- Strong leadership capabilities with a track record of managing, mentoring, and developing high-performing teams, and fostering a culture of accountability and continuous improvement.
- Excellent organizational, analytical, and problem-solving skills, with a keen ability to interpret data, identify improvements, resolve complex issues, and make informed decisions under pressure.
- Exceptional communication and interpersonal skills for effective internal and external stakeholder management, capable of fostering cross-functional collaboration.
- Proficiency in operational planning, execution, and performance monitoring, including experience with tools like Excel, dashboards, and project management platforms (e.g., Trello,
- Jira).
- Ability to thrive in a fast-paced, deadline-driven environment with a strategic thinking and execution focus, demonstrating a process-driven mindset, ownership, and accountability.
Why work here:
At WPP Production, you'll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You'll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP's unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Data
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