Operations Manager (Client Servicing)

Job Title: Operations Manager

Location: Bannerghatta Road, Bangalore

Reports To: Founder & CEO

Company: Aixor Digital

Experience: 510 years in agency operations / project management / business

operations

About Aixor Digital

Aixor Digital is a full-stack digital marketing and brand consulting agency that partners

with ambitious brands across wellness, EV mobility, healthcare, sustainability, and

technology. We blend strategy, creativity, and executional precision to build brands

like Inspiron, NIVA, BloomRaya, FarmsCool, and Nibbles each designed for

measurable growth and cultural relevance.

The Operations Manager plays a mission-critical role in ensuring that our projects,

teams, and systems run like a high-performance engine delivering McKinsey-level

discipline with startup-style agility.

Role Overview

The Operations Manager is responsible for driving efficiency, accountability, and

seamless execution across all Aixor projects. This role bridges strategy and delivery,

ensuring that creative, strategy, and marketing teams are synchronized and operating at

peak productivity. You'll manage project timelines, resources, budgets, and workflows

while continuously optimizing agency processes and performance.

Key Responsibilities

1. Project & Client Operations

Oversee end-to-end project delivery for multiple client accounts from

onboarding to final handover.

Create and maintain project trackers, dashboards, and Gantt charts for

ongoing visibility and accountability.

Ensure deadlines are met with uncompromising quality standards.

Track resource allocation across design, strategy, and marketing teams to

balance workloads efficiently.

Lead weekly internal stand-ups and monthly client review syncs.

2. Process & Workflow Optimization

Design and implement standardized SOPs, workflows, and documentation

templates across departments. Automate and streamline repetitive processes using tools like Notion, ClickUp,

Asana, or Monday.com.

Drive operational excellence by identifying and removing bottlenecks

proactively.

Maintain strong version control and data hygiene across creative and client files.

3. Financial & Resource Management

Coordinate with finance to manage project budgets, vendor payments, and cost

allocations.

Track project profitability and optimize margins through effective resource

planning.

Support leadership in preparing monthly revenue and cost reports.

Negotiate with freelancers, production vendors, and third-party partners.

4. Team & Performance Management

Act as the operational glue between creative, strategy, and marketing teams.

Set measurable OKRs for project success and team KPIs.

Conduct periodic performance reviews and identify training or process

improvement needs.

Support hiring and onboarding of new team members, ensuring seamless

integration.

5. Leadership & Client Coordination

Be the first line of operational communication for clients, ensuring clarity,

accountability, and confidence.

Translate client goals into actionable plans with defined deliverables, owners,

and milestones.

Work with the Founder & CMO on strategic business planning, scaling

processes, and introducing new service lines.

Qualifications & Skills

Must-Have:

510 years of experience in project or operations management, ideally within

marketing, creative, or consulting firms.

Proven experience managing multiple concurrent projects with complex

dependencies.

Strong analytical and organizational skills; excellent at managing detail without

losing sight of the big picture.

Proficiency in tools like Google Workspace, Notion, Asana/ClickUp, Excel,

and Slack.

Strong communication and stakeholder-management abilities.

Ability to thrive in a high-growth, fast-changing, multi-client environment.Preferred:

MBA or equivalent management qualification.

Experience in financial tracking and operational reporting.

Exposure to AI-driven productivity tools and automation platforms.

Prior experience in a digital marketing, branding, or creative agency setup.

Key Attributes

Process-driven and disciplined with an entrepreneurial mindset.

Calm under pressure, thrives on deadlines.

Excellent communicator who inspires trust internally and externally.

Balanced between empathy for creative processes and a results-driven

approach.

Constant learner who believes in systems, not chaos.

Performance Indicators

Timely delivery rate across client projects.

Client satisfaction and feedback scores.

Project profitability and margin improvement.

Team efficiency and resource utilization metrics.

Reduction in operational errors or delays.

Compensation & Growth

Competitive pay package + performance incentives.

Opportunity to work across multiple high-impact brands.

Fast-track to Head of Operations role within 1218 months based on

performance.

Access to leadership mentorship, strategic planning, and client relationship

• management.