Experience : 4+ years
Location : Ahmedabad
Timings : 07:30 AM to 04:30 PM
General requirements:
- Lead, motivate, and mentor team leaders as your team, fostering a collaborative and productive work environment.
- Be responsible for all client-facing operations.
- Manage the resource levels in client teams in conjunction with the Operations Manager and GM
- Develop team Leaders via Navigates Performance Development Plan.
- Ensure that all client team members are up to date with training requirements, by liaising with TL's as to requirements.
- Report to GM.
Specific Requirements:
- Team management
- Ensure all timesheets are submitted by due dates, and budget hours entered for all tasks. TL's to update their staff / clients. Manager to make sure it's done.
- Manage Team capacity, allocating overload to available staff (possibly across teams)
- Ensuring that all team members are progressing well and performing according to their role. Undertake quarterly performance management meetings TLs, ensuring each TL does the same for their Team.
- Encouraging the growth of the team through ensuring mistakes are reviewed and everyone learns from them, via the Navigate Learning Review process.
- To monitor the effectiveness of training for new joiners and suggest operational training for existing staff based on the requirements.
Operations management:
- Ensuring client work is delivered on time.
- Ensuring Statutory lodgments and Payments are approved, loaded and communicated to the client ahead of the due date.
- Liaising with the General Manager to ensure review points in client financials are incorporated into future months.
- Overflow resources where a TL is absent, including assuming charge of the team and their deliverables (working closely with the Team Accountant to ensure nothing missed)
Solution thinking:
- Ensure all the SOPs are in place and get it updated regularly.
- Client-specific manual kept up to date for each of their clients.
- Training program in place for all staff according to Perf reviews (once done)
- Ensure that each staff member has a buddy for each role. TL to manage the training, but the Manager to ensure TL has assigned a buddy to each role.
- Ensuring that the incoming Team member signs off all handovers before the outgoing team member leaves the organization.
Key Personal Skills:
- Provide ongoing Leadership, feedback, coaching, and support to enhance Team Leader performance.
- Strong communication skills, ensuring that deadlines are clear, and advising any potential issues in advance where possible.
- Strong people management skills, with the ability to influence Team Leaders to deliver what is needed
- Solution thinking, focusing on developing solutions to issues that arise.
