Operations Manager

1. Company Description AP4 specializes in turbine, control, and excitation parts and services that keep power plants operating reliably. The organization is known for a personal, responsive approach that helps maintain and extend critical asset output. AP4 combines market‑leading technical expertise, dependable parts distribution, and commercially sound solutions to deliver accelerated performance and peace of mind for its clients. Team members work in a focused, industrial environment where quality, safety, and customer service are central. To learn more about AP4, visit https://www.ap4.com.

Position Summary

The Operations Lead oversees the general administrative and operational functions and activities of the office and performs administrative duties for the Director of Sales.

Essential Job Duties and Functions

· Interview and train new office employees.

· Maintain employee records.

· Coordinate with New York office onboarding/offboarding.

· Coordinate with IT on technical issues with equipment.

· Oversee the annual performance evaluations.

· Handle discipline and termination of employees as needed and in accordance with company policy.

· Report office progress to senior management and work with them to improve office operations and procedures.

· Finance and sales support

· Monitor office supplies and order new stationery, furniture, appliances, and electronics as required.

· Provide general support for visitors.

· Backfill for vacant positions until replacement is hired.

· Oversee all aspects of sourcing, warehousing, repair, and customer service to meet customer requirements and business results.

· Lead continuous improvement initiatives within business.

· Partner with sourcing and supply chain teams to ensure on-time procurement of key components and materials.

· Ensure positive organizational culture and handle employee issues when appropriate.

· Responsible for ERP project support and coordination. Duties include:

o Act as a liaison between departments, project leaders, and the ERP implementation team to ensure everyone stays informed.

o Schedule and organize meetings for updates, training sessions, and progress reviews.

o Track project milestones and ensure tasks are completed on schedule, reporting delays or challenges.

· Performs other related duties as assigned.

Knowledge, Skills, and Abilities

· Minimum of 5 years experience in a similar role.

· Strong organizational skills; highly detail oriented

· Ability to act with integrity, professionalism, and confidentiality.

· Excellent leadership, communication, and interpersonal skills. Ability to motivate and develop teams.

· Detail-oriented with strong analytical and problem-solving skills.

· Knowledge of ERP systems; implementation experience a bonus.

· Worked with International organizations in past.

· Proficient with Microsoft Office Suite and Excel software