Operations Manager

Job Title: Manager - Operations

Location: Mumbai

Position Summary

We are looking for an experienced and proactive Operations Manager to oversee the day-to-day operations of two retail stores in Mumbai. The role is responsible for ensuring smooth store operations, maintaining operational standards, managing inventory, supervising store teams, and supporting essential HR and administrative functions. The ideal candidate should have strong leadership skills, a hands-on approach to problem-solving, and the ability to drive operational excellence across both locations.

Key Responsibilities

● Manage the overall operations of both retail stores, ensuring efficient day-to-day functioning.

● Ensure adherence to company SOPs, operational policies, and customer service standards.

● Supervise and support store teams, monitor productivity, and maintain a positive work environment.

● Manage employee attendance, shift scheduling, leave records, and coordinate basic HR activities including onboarding and documentation.

● Oversee inventory management, stock replenishment, stock transfers, and periodic stock audits to ensure inventory accuracy.

● Monitor store maintenance, housekeeping, visual standards, and coordinate with vendors for operational requirements.

● Review sales and operational performance, identify areas for improvement, and submit regular reports to management.

● Resolve operational issues promptly while ensuring compliance with company policies and statutory requirements.

Qualifications & Experience

● Bachelor's degree in Business Administration, Retail Management, or a related field.

● Minimum 10-15 years of experience in retail operations, preferably managing multiple store locations.

● Prior experience with a perfume, fragrance, beauty, or luxury retail brand will be highly preferred.

● Proven experience in team management, inventory control, and retail operations.

● Strong leadership, organizational, communication, and problem-solving skills.

● Proficiency in Microsoft Office and retail/POS systems.

Interested candidates kindly share your resume at [Confidential Information]