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Talview

Operations Management Trainee Internship in Bangalore, Bangalore

Talview
Bengaluru, India
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  • Posted 3 hours ago
  • Be among the first 10 applicants
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Job Description

Selected Intern's Day-to-day Responsibilities Include

  • Assist team leads in overseeing proctoring operations for multiple customers.
  • Support shift planning, task delegation, and real-time team coordination.
  • Monitor day-to-day proctor activities and performance.
  • Assist in tracking and resolving escalations in collaboration with engineering and product teams.
  • Monitor key customer service metrics such as CSAT and response time.
  • Identify root causes of issues and suggest improvements.
  • Maintain and update operational checklists and internal tools.
  • Participate in SOP creation and documentation for internal and external use.
  • Stay updated on product features and platform enhancements.
  • Support the organization of training sessions and workshops for new proctors.
  • Document performance feedback and training progress.
  • Learn and apply basic team performance management and coaching principles.
  • Compile team performance data and daily reports.
  • Analyze trends in support metrics and operational data.
  • Contribute to weekly and monthly stakeholder reports.

About Company: Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Education Technology
Employment Type:
Full time

About Company

Talview

Job ID: 147365929

Jobs by Skill - IT
Jobs by Skill - Non IT
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Last Updated: 13-05-2026 05:30:36 PM
Homejobs in Bengaluru / BangaloreOperations Management Trainee Internship in Bangalore, Bangalore

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