Operations Lead

Role: RSK-IEC Operations Lead

Location:Gurugram (Gurgaon), Haryana, India

Work mode: Work from Office.

This is a full-time role working 40 hours a week.

Reports To

Director of Water Services, UK Leadership Team

Direct Reports

Team Leads across Civil Engineering, Mechanical Engineering, Electrical Engineering, BIM/CAD, Network Modelling and future disciplines including Project Management, Geotechnical, Hydraulics & Modelling, Digital Delivery and other technical functions.

Primary Purpose

Reporting to the Director of Water Services,UK, the Operations Lead – India will be responsible for the strategic leadership, operational management and continued growth of India delivery centre.

The role will provide leadership to a multidisciplinary team of engineering, design, modelling and business support professionals delivering services to the UK water industry. The postholder will support the growth of the office whilst maintaining a strong focus on employee engagement, operational excellence, quality, productivity and technical capability development.

As a member of the Water Services Leadership Team, the Operations Lead – India will contribute to the ongoing development of global delivery capability.

Leadership & Strategic Development

• Provide visible and inspirational leadership.

• Lead the development and execution of the India growth strategy.

• Support development of the India operation as a centre of excellence.

• Contribute as a member of the Water Services Leadership Team.

• Drive continuous improvement, innovation and operational excellence.

Safety, Health & Wellbeing

• Lead the business in a safe, healthy and responsible manner.

• Promote a positive culture of health, safety and wellbeing.

• Ensure managers and Team Leads fulfil their responsibilities.

Client Focus & Delivery Excellence

• Support delivery of engineering and design services for UK water and wastewater programmes.

• Promote technical excellence across Civil, Mechanical, Electrical, BIM/CAD and Modelling disciplines.

• Ensure adherence to Binnies quality management systems and technical standards.

People Leadership

• Lead, manage and develop Team Leads and technical teams.

• Lead employee engagement and wellbeing initiatives.

• Support learning, development and professional accreditation.

• Develop future leaders through succession planning and mentoring.

Workforce Growth & Recruitment

• Lead recruitment to expand the office.

• Develop workforce plans aligned to business requirements.

• Build talent pipelines through universities, professional institutions and recruitment partners.

Resource Planning & Operational Management

• Work closely with UK Resource Managers, Business Unit Leaders and Discipline Leads.

• Monitor utilisation, productivity, capability and operational performance.

• Support monthly reviews, quarterly forecasting and annual workforce planning.

• Optimise resource deployment across projects and programmes.

Commercial & Performance Management

• Support achievement of utilisation and productivity targets.

• Monitor operational metrics and provide performance reporting.

• Support budget planning and cost management associated with office growth.

Governance & Compliance

• Work closely with the India HR team to support compliance with Indian employment legislation.

• Support governance, risk management and audit activities.

• Ensure compliance with Binnies policies and procedures.

Communication & Stakeholder Management

• Act as the primary interface between India operations and UK leadership teams.

• Develop strong relationships with UK Directors, Framework Managers, Resource Managers and Practice Leads.

• Communicate business performance, risks and opportunities effectively.

Key Accountabilities

• Successful growth from approximately 40 to 80 employees.

• Achievement of recruitment, retention and engagement targets.

• Delivery of utilisation, productivity and operational objectives.

• Consistent delivery of high-quality engineering outputs.

• Establishment of a scalable organisational structure for future growth.

Essential Experience

• Significant senior leadership experience within an engineering consultancy, engineering design organisation or technical services business.

• Experience supporting UK clients preferred; other international markets considered.

• Experience leading multidisciplinary engineering teams.

• Water sector experience preferred; other infrastructure sectors considered.

• Proven experience in workforce planning, organisational growth and operational performance.

Essential Qualifications

• Degree in Engineering, Project Management, Business Management or related discipline.

• Demonstrable understanding of engineering consultancy and design delivery environments.

Desirable Qualifications

• Chartered Engineer or equivalent recognised professional accreditation.

• Project Management qualification.

• Experience working with UK-based engineering organisations.

Knowledge & Skills

• Engineering consultancy operations.

• Water and wastewater infrastructure delivery.

• Resource and workforce planning.

• Recruitment and talent management.

• Stakeholder engagement and communication.

• Continuous improvement and operational excellence.

Personal Attributes

• Visible, credible and inspirational leader.

• People-focused with strong emotional intelligence.

• Collaborative and relationship-driven.

• Adaptable, resilient and results-oriented.

Success Measures – First 12 Months

• Growth of the India delivery centre from approximately 40 to 80 employees.

• Recruitment targets achieved within agreed timescales.

• Improved utilisation and resource planning performance.

• Positive employee engagement indicators.

• Successful support to UK AMP8 and framework delivery programmes.

• Establishment of a scalable operating model for future growth.

Working for RSK is an opportunity to evolve as a professional, to innovate and to make a difference. Our success is founded on the talent of our employees, so we recognise the importance of personal growth, encouragement and earned rewards. As a company, we want you to share in our achievements and we want to be a conduit for your success.

WHY JOIN RSK

✅ Work on major UK water infrastructure projects

✅ Collaborate with global engineering teams

✅ Drive technical excellence and innovation

✅ Grow your career in a supportive environment

✅ Contribute to sustainable engineering solutions

✅ Competitive Compensation & Benefits

✅ Leadership role opportunity