Operations Lead - Location-HSR Layout / BTM Layout Mandatory

About the Job:

Job Title: Operations Lead

Location: HSR Layout / BTM Layout, Bangalore

Job Type: On-site. Full-Time.

Reporting to: Co-founder / Senior Manager

About Supernan:

Supernan is a leading app-based marketplace dedicated to connecting families with professional and thoroughly vetted nannies. We are committed to providing flexible childcare solutions that accommodate the diverse needs of modern parents. Our goal is to ensure the safety, comfort, and development of children while providing peace of mind to parents through reliable and trustworthy care.

Job Summary:

As an Operations Lead at Supernan, you will be instrumental in driving the company's growth by managing day-to-day operations. We are looking for a candidate comfortable with working in the second shift - 2 to 10 PM, Monday to Saturday. We are looking for someone with a focus on ensuring a magic experience for the parents on our platform. Your role will be pivotal in maintaining service quality, supervising childcare bookings, ensuring technological efficacy and leading both supply and demand generation efforts.

Key Responsibilities:

Bookings Management:

Ensure punctuality and protocol adherence by nannies.

Engage with parents to resolve queries, gather feedback, manage disputes, and facilitate nannies in improving their service delivery.

Build strong relationships with parents and nannies.

Nanny Supply Chain:

Interview potential nannies, both online and offline.

Manage processes at the Supply Hub in HSR Layout

Demand Generation:

Cultivate demand by engaging with parents through video interviews, solving parent queries over phone, whatsapp or email.

Close pending enquiries by mapping a suitable nanny.

Qualifications:

• Proficient in English, Kannada and Hindi.
• Based in south Bangalore
• Excellent communication and interpersonal abilities.
• Tech native, very comfortable with technology
• Ability to solve problems efficiently and independently as well as handle disputes diplomatically.

What We Offer:

• The opportunity to work in a dynamic startup environment.
• A role that directly impacts the growth and success of the company.

Job Type: Full-time, Permanent

Pay: Based on prior salary

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Experience:

• Team management: Minimum 2 years (Required)

Languages:

• English, Kannada and Hindi (Proficiency in all 3 required)

Benefits:

• Cell phone reimbursement
• Health insurance

Salary:

Upto 4 lacs per annum