What This Job Involves
The Operations Lead will be responsible for managing a broad range of activities, from strategic contract management to supporting day-to-day operations. This role requires strong familiarity with the service structure, including handling facility management requests from client teams and managing all operating expenditures. The position is part of a team focused on delivering professional, value-driven services that meet or exceed client expectations.
Key Responsibilities
Facilities & Service Delivery
- Lead the JLL management team in delivering facility management services, including housekeeping, engineering, transport, helpdesk, food & beverage, and pest control.
- Ensure maintenance services meet contractual commitments and remain within budget.
- Define technical and commercial terms, operational scope, and prepare tender documents for Annual Maintenance Contracts.
Vendor & Contract Management
- Evaluate Service Levels and Performance Indicators with client representatives and create mechanisms to assess subcontractor performance.
- Review subcontractor performance based on jointly agreed assessment criteria (Client JLL Vendor).
- Ensure timely delivery of scheduled training programs by subcontractors.
- Ensure subcontractors follow a structured, solution-oriented approach to maintenance delivery.
- Conduct quality audits on subcontractor materials and site upkeep.
Operational Excellence
- Set annual cost-saving and energy efficiency goals.
- Maintain all records related to facility management operations for the Amazon account.
- Analyze call-out trends and implement strategies to reduce recurrence.
- Gather cross feedback from subcontractors and staff to enhance service levels and organizational satisfaction.
- Train team members on all quality-related policies and procedures.
Team Leadership
- Review performance of JLL staff and conduct periodic performance appraisals.
- Work closely with JLL HR and the Account Director to recommend future training programs for facility management teams.
Finance & Reporting
- Liaise with the client's finance team.
- Coordinate with JLL and client finance departments for billing, invoicing, and payment follow-ups.
- Develop MIS reports for JLL management and client requirements.
- Chair monthly or quarterly progress meetings in the absence of the Account Director.
Sound Like You Here's What You'll Need
Education & Experience
- Bachelor's degree in any discipline.
- Minimum of 12+ years of experience, preferably in a corporate environment.
- Demonstrated ability to work effectively as part of a team.
- Proven ability to initiate and implement improvement initiatives.
- Experience working with multinational organizations.
Skills & Competencies
- Strong analytical skills.
- Effective leadership ability to manage large teams.
- Ability to perform and adapt under pressure.
- Strong interpersonal skills with the ability to build rapport quickly.
- Excellent communication skills.
A Relationship Builder
Focused on:
- Client satisfaction and cost optimization.
- Continuous improvement in employee morale and satisfaction.
- Identifying process improvements for clients.
What You Can Expect From Us
You'll join an entrepreneurial and inclusive culturewhere teamwork drives success across teams and across the globe. You'll work with likeminded individuals who collaborate naturally to achieve excellence.
Keep your ambitions in sight and imagine where JLL can take you.
