Location: Mumbai
Industry: Co-Living / Student Housing / Hospitality
We are looking for an experienced Operations Lead to oversee and streamline property operations across our portfolio. If you have a strong background in hospitality, co-living, student housing, serviced apartments, or facility operations and are passionate about driving operational excellence, we'd love to connect with you.
Key Responsibilities
- Manage end-to-end property operations and ensure smooth day-to-day functioning across locations.
- Own and monitor operational budgets, including P&L management, OPEX control, petty cash management, and cost optimization initiatives.
- Oversee procurement, vendor management, inventory control, and facility management to ensure operational efficiency.
- Ensure compliance with fire & safety standards, audits, statutory requirements, and SOP implementation.
- Lead property teams through training, performance management, and team development initiatives.
- Manage the resident lifecycle, including move-ins, move-outs, onboarding, customer experience, and complaint resolution.
- Monitor and resolve operational issues through ticketing systems and operational dashboards while maintaining high service standards.
- Gather and analyze resident feedback, implement corrective actions, and continuously improve service quality.
- Support property pre-launch and post-launch activities, including setup, staffing, vendor onboarding, and process implementation.
Requirements
- 7–10 years of experience in Co-Living, Student Housing, Hospitality, Hotels, Serviced Apartments, or Facility Operations.
- Strong understanding of P&L, OPEX management, procurement, petty cash handling, vendor management, and facility operations.
- Experience managing multiple stakeholders and leading on-ground operational teams.
- Familiarity with Property Management Systems (PMS), CRM tools, Helpdesk/Ticketing platforms, and operational reporting systems.
- Strong leadership, communication, and problem-solving skills.
- Customer-centric approach with a focus on operational excellence and service quality.
What We Offer
- A high-impact role with significant ownership and decision-making responsibilities.
- Opportunity to lead operations for a growing organization.
- A dynamic environment with ample learning and growth opportunities.
