Key Responsibilities
Connectivity Operations & Support
- Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections.
- Provide operational support for GSIP platforms to ensure stable voice and video communication.
- Operational support for SASE - Traffic routing/Network Security/User Policy/VPN - Secure remote access.
- Support for Factory Network - Factory request for network policy/user Policy/segregation request.
- Monitor service performance and coordinate issue resolution with stakeholders.
- Handle Escalations and Prioritize service-related requests
- Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met.
- Project Management - Support Communication and timeline completion
Infrastructure Automation and Improvement
- Identify opportunities to automate network Service provisioning, monitoring, and reporting.
- Collaborate with engineering teams to develop reusable automation frameworks and templates.
- Ensure automation aligns with security, compliance, and change management policies.
GSIP & SASE Management (Good to have)
- Maintain GSIP configurations and troubleshoot session-related issues.
- Support SASE platform updates, rule changes, and user access policies.
- Ensure both platforms meet performance, reliability, and security standards.
Supplier & Managed Services Oversight
- Manage relationships with managed service providers, ensuring delivery of contracted services.
- Monitor SLAs, KPIs, and vendor performance escalate issues and drive resolution.
- Participate in contract reviews, renewals, and negotiations with suppliers.
Financial & Invoicing Management (Secondary)
- Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments.
- Manage intercompany invoicing for shared connectivity services across business units.
- Track operational costs and support budget planning and reporting.
Documentation & Compliance
- Maintain documentation of GSIP, SASE, automation scripts, and supplier contracts.
- Ensure compliance with internal IT policies and external regulatory standards (e.g., ISO, GDPR).
Qualifications
- Bachelor's degree in information technology, Computer Science, or related field.
- 5+ years of experience in IT operations or network support, good exposure to GSIP and SASE platforms - Security, DNS, X.509.
- knowledge with network automation tools.
- Proven experience in supplier management, especially with managed services.
- Familiarity with SSL certificate management, firewall basics (e.g., Palo alto), VPN technology.
- Strong background in vendor and intercompany invoicing processes.
- Excellent communication, coordination, and documentation skills.
Preferred Skills
- Understanding of voice protocols (SIP), cloud networking, and secure access technologies.
- Exposure to ITIL or similar service management frameworks.
- Ability to manage cross-functional teams and multiple operational priorities.
- Good understanding of SIP, Network Security and IT/OT segregation
- Understanding LAN and SD-WAN.
- Supplier & Contract Management
- Financial management
- Virtual team working
- Project management
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