Job Description
Roles & Responsibilities
Manage customer complaints and ensure timely resolution.
Prepare regular reports and perform data analysis for performance tracking and improvement.
Assist Billing & Receivables team in payment follow-ups.
Provide Support To The Operations (OPS) Team With
Field Technician (FT) bills verification.
FT attendance, tracking, and next-day planning.
ODI sheet preparation and fault follow-ups with customers.
Monitor Operational Metrics And Flags Such As
0 GPS alerts.
Incorrect DRS directions.
Overlooked faults.
Perks & Learning Opportunities
Hands-on exposure to core operations and field management.
Practical understanding of scheduling and customer service in real-time environments.
Opportunity to collaborate with billing, field, and planning teams.
Job offer as per performance & requirement after completion of 1 year
About Company: Eon Infotech Limited is a technology company headquartered in the Northern Indian city of Chandigarh. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of asset tracking systems and defense electronics to its clients. We specialize in delivering world-class embedded software-based and VLSI design solutions. To this end, Eon owns a number of Intellectual Property Rights (IPRs).
At Eon Infotech Limited, we have just one raison d'etre - to make our customer's vision possible. Putting ourselves in our customer's shoes, we seek first to understand her needs, and then work closely with her to deliver technology solutions that satisfy those needs. This single-minded focus has helped us succeed in the marketplace consistently. Needless to say, we are a systems-driven, ISO 9001:2008 certified organization, currently working towards SEI CMM Level 3.
