Operations Intern

Job Summary

We are looking for an enthusiastic and detail-oriented Operations Intern to support our student operations team. The role involves handling student queries, maintaining accurate CRM data, managing stakeholder communication, and assisting with day-to-day operational activities to ensure a smooth student experience.

Key Responsibilities

• Handle and resolve student queries through appropriate communication channels.
• Provide timely and professional support to students.
• Maintain and regularly update student information and records in the CRM.
• Ensure CRM data is accurate, complete, and up to date.
• Build and maintain good relationships with internal and external stakeholders to ensure smooth coordination.
• Coordinate effectively with internal teams to resolve student-related issues.
• Assist with day-to-day operational and administrative tasks as required.

Requirements

• 0–1 year of experience in operations, student services, customer support, or a similar role; freshers are welcome to apply.
• Excellent verbal and written communication skills.
• Basic understanding of CRM tools and MS Office/Google Workspace.
• Strong attention to detail and ability to maintain accurate records.
• Good organizational and multitasking skills.
• Ability to work in a fast-paced, student-facing environment.

Ideal Persona

• Warm & Professional: Communicates with students and stakeholders in a friendly, patient, and professional manner.
• Proactive Learner: Willing to learn new processes, tools, and systems quickly.
• Calm Under Pressure: Able to manage multiple queries and priorities without getting overwhelmed.
• Detail-Oriented: Takes ownership of maintaining accurate CRM data and completing tasks correctly.
• Strong Stakeholder Manager: Builds positive working relationships and communicates effectively with different stakeholders.
• Team Player: Comfortable collaborating with different teams and seeking help when needed.
• Student-Focused: Genuinely interested in helping students and ensuring a positive experience.

Stipend- 25k (20k fixed + 5k incentives)

Week off- Sunday

Work timings- 10 AM to 7 PM

Location- HSR Layout- Sector 6

Internship Duration- 6 months