About The Role
We are seeking a dynamic and motivated Operations Intern to support the coordination and management of EV charger installation projects and sales operations. This internship is designed to develop future management professionals in the rapidly growing electric vehicle charging industry, providing hands-on experience in operations management, customer coordination, and cross-functional team collaboration.
Key Responsibilities
Installation Operations & Coordination
- Coordinate with installation teams, vendors, and customers to schedule and track EV charger installation projects
- Act as the primary point of contact between service partners, technicians, and internal stakeholders throughout the installation lifecycle
- Monitor installation timelines, identify potential delays, and communicate project status to management and customers
- Support site assessment activities and ensure all technical requirements are met before installation commencement
- Maintain detailed documentation of installation progress, issues encountered, and resolutions implemented
Sales Operations Support
- Assist the sales team in managing leads, preparing quotations, and following up with prospective customers
- Coordinate with commercial fleet operators, businesses, and other potential clients to understand their EV charging requirements
- Support customer relationship management by addressing queries and providing information about products and services
- Help prepare sales reports, presentations, and customer communications
Cross-Functional Collaboration
- Work closely with technical, procurement, and customer service teams to ensure seamless project execution
- Facilitate communication between multilingual customers and internal teams in English, Kannada, and Hindi
- Support the resolution of operational challenges through effective coordination and problem-solving
Duration & Location
- Duration: 6 months (with possibility of full-time conversion based on performance)
- Work Mode: On-site with field visits as required
Requirements
Language Proficiency
- Excellent command of English, Kannada, and Hindi (written and spoken) - mandatory
- Ability to communicate effectively with diverse stakeholders across different regions
Emotional Intelligence & Soft Skills
- High emotional quotient (EQ) with strong interpersonal and relationship-building abilities
- Excellent customer service orientation with patience and empathy
- Ability to remain calm and professional under pressure
Educational Background
- Currently pursuing or recently completed a Bachelor's degree in Business Administration, Operations Management, Engineering, or related fields
- Strong interest in sustainable energy and electric vehicle technology
Core Competencies
- Strong organizational skills with attention to detail
- Ability to manage multiple tasks and priorities simultaneously
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
- Self-motivated with ability to work independently and as part of a team
- Strong analytical and problem-solving capabilities
Desired Skills
- Prior internship or project experience in operations, sales, or customer coordination
- Familiarity with CRM platforms or operational management tools
- Basic understanding of EV charging infrastructure or the electric vehicle industry
- Willingness to travel locally for customer visits and site inspections
Benefits
This internship is specifically designed to prepare you for management positions in the EV charging industry by providing:
- Hands-on experience in end-to-end operations management
- Exposure to sales processes and business development in a high-growth sector
- Leadership opportunities through cross-functional project coordination
- Mentorship from experienced operations and sales professionals
- Understanding of the complete value chain from customer acquisition to installation completion
- Development of critical management skills including stakeholder management, negotiation, and strategic thinking
