Operations Head Bangalore

The Mayflower is expanding in Bangalore, and we are looking for a sharp, high-ownership Operations Head to lead our restaurant operations in the city.

This is a hands-on leadership role for someone who thinks like an owner, moves fast, solves problems independently, and can build strong teams and systems.

You will work closely with the founders and take responsibility for operational performance across our Bangalore locations.

Key Responsibilities

• Own day-to-day restaurant operations across Bangalore
• Drive sales, profitability and store-level P&L performance
• Build, train and lead restaurant teams
• Ensure consistency in food quality, service and guest experience
• Implement and improve SOPs and operating systems
• Monitor food cost, manpower cost, wastage and operational efficiencies
• Lead new outlet openings and stabilisation
• Coordinate with franchise partners, vendors and internal teams
• Drive local marketing, corporate tie-ups and neighbourhood initiatives
• Track customer feedback and ensure quick resolution of issues
• Identify operational gaps and take ownership of fixing them
• Build a strong culture of accountability and execution

Who We're Looking For

We're looking for a smart, resourceful and commercially minded operator.

Someone who:

• Has a strong ownership mindset
• Is comfortable taking decisions independently
• Understands restaurant operations and unit economics
• Can manage both people and numbers
• Is highly organised and strong with follow-ups
• Is proactive rather than reactive
• Has strong communication and leadership skills
• Enjoys being on the floor and close to the customer

Prior experience in restaurants, QSR, cafés, hospitality, retail or multi-unit operations is preferred.

More than pedigree, we value intelligence, energy, integrity and the ability to get things done.

Experience

Preferred: 5–10 years in restaurant, hospitality, QSR, retail or multi-unit operations.

What Makes This Role Interesting

You will have the opportunity to build and shape The Mayflower's Bangalore operations at an early stage, work directly with the founders, and grow with the brand as we expand.

• We are looking for someone who wants to build — not simply manage.