Operations & Facility Manager

Position: Operations & Facility Manager

Department: Hospital Administration

Location: Bangalore

Role Overview

As the Operations & Facility Manager, you will be the backbone of the hospital's non-clinical functions. Your primary mission is to ensure that the physical environment is safe, efficient, and welcoming for patients, staff, and visitors. You will lead the behind-the-scenes departments-Housekeeping, Security, and Maintenance-to maintain seamless 24/7 operations and high standards of service delivery.

Key Responsibilities

1. Facility & Maintenance Management

·       Oversee the upkeep of the entire hospital infrastructure, including HVAC, plumbing, electrical systems, and medical gas pipelines.

·       Implement a robust Preventive Maintenance (PM) schedule for all facility equipment to minimize downtime.

·       Ensure the facility meets all fire safety, health, and building regulation standards.

2. Soft Services Leadership

·       Housekeeping: Maintain impeccable hygiene and infection control standards across OTs, ICUs, patient rooms, and public areas.

·       Security: Manage the security protocols, surveillance systems, and guard deployment to ensure a safe environment for patients and staff.

·       Cafeteria & Laundry: Oversee outsourced or in-house services to ensure quality and compliance with health standards.

3. Workforce & Manpower Planning

·       Attrition Management: Proactively manage staffing levels. You must have a network of vendors or a recruitment strategy to rapidly replace manpower in housekeeping, Security, or Maintenance when turnover occurs.

·       Roster management and performance evaluation for a large, multi-disciplinary team.

·       Conduct training sessions on soft skills, safety protocols, and hospital etiquette.

4. Operational Efficiency & Compliance

·       Monitor daily operational costs and manage the department budget effectively.

·       Ensure compliance with NABH/JCI standards (or relevant local healthcare accreditation).

Handle vendor contracts, renewals, and performance audits.