Job Overview
The person will be responsible for ensuring accurate and timely data entry, document verification, and adherence to process standards. Additionally, the role oversees both front-end and back-end operations to ensure efficient visa application processing.
Duties & Responsibilities
Job Description
- Receive, review, and verify applications, PNR details, and supporting documents.
- Assess and evaluate applications against qualifying criteria.
- Accurately upload applications into the immigration system.
- Maintain and update all application records, ensuring timely MIS reporting.
- Address visa application inquiries via email or phone.
- Liaise with applicants for additional documentation or clarification and provide visa status updates.
- Update visa statuses in the system as required.
- Coordinate with the EK CVS (immigration) office for daily visa application processing.
- Manage cash and bank-related transactions, if assigned.
- Ensure adherence to Emirates Service Level Agreements (SLA) for all processes.
- Comply with VFS Global's information security policies and procedures.
- Follow DVPC standard operating procedures and manuals without process deviations.
- Complete all processes within the mandated turnaround time.
- Prevent penalties or complaints by monitoring, tracking, and minimizing internal errors.
- Coordinate with the Legal department for managing contracts and agreements.
Environment, Social & Governance
- Promote judicious use of natural resources.
- Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.
Anti Bribery Management Systems (ABMS)
- Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
a. Understanding of ethical standards and the importance of integrity in business practices.
Education
- Completion of bachelor's degree or global equivalent.
Experience
- P5 & P6 Level: Minimum 1 year of experience in a data entry role (freshers may also be considered).
