Operations Executive- Travel Operations

Job Code: ETMJD016

Company Name: Ethics Travel Management Pvt. Ltd.

Position : Sr. Exe Ops, CS, Recon & Sup-Pay

Department: Holidays Operations

Business Vertical: Holidays & Experiences

Experience: 04-05 Yrs.

Job location: Gurgaon

Shift Timings: General

Salary: Best to Industry

Industry: Travel & Tourism

Requirement: 1

About us

Keep Discovering!

We are on a journey to establish and transform your travel into an experiential one. Ethics Travel Management Pvt. Ltd. (eTravelMitra) is more than just a travel booking platform. You wish to travel, and we take you there. With a super-experienced team, we are making it better for you every day.

Ethics Travel Management Pvt. Ltd. (eTravelMitra) is a substantial travel portal designed to provide a piece of Home to Home travel services and an exceptional travel guide that helps travelers to create an experiential trip.

We feature sketches, quick facts, history, culture, maps, travel within the tourist spot, how to reach the travel destination, shopping, eating out, weather, photos, videos, festivals of countries, states, cities, towns, attractions, and activities around the world. 1 Ethics Travel Management Pvt. Ltd. (eTravelMitra) covers over 500+ destinations and over 10000+ activities within India.

Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.

No matter where you are traveling, we hope to make it easy and fun for you to explore your experiences whether you are interested in museums, archaeology, beaches, nature, sports activities, sacred sites, history, architecture, or general sightseeing, Ethics Travel Management Pvt. Ltd. (eTravelMitra) is your guide.

Key Responsibilities

vEnd-to-end travel management Ticketing, confirmation, cancellation, invoicing

vManaging Corporate accounts & MICE movement

vEvaluate the complete development of Ops. function considering its contribution to the achievement of business goals

vConsistently follow Travel guidelines

vEnsure customer satisfaction is measured through provided tools and goals are met & implementing plans for continuous improvement

vWork as the primary alliance between the Supplier and Operation

vCreate a positive work environment

vEnsure on-time suppliers (Hotel's Transporters, Activities provider) confirmations & payments by coordinating with the requirement stakeholders

vStrong understanding of client (B2C, B2B, Corporate, MICE) policies and processes, determining the impact on the operation team as changes are implemented

vStrong understanding and accuracy provide direction on a large range of travel

vMaintain and seek expansion of current knowledge of various industries or products (Travel Management, Account Management, Contact Centre Operations, etc.)

vAssist the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget

vEnsuring optimum utilization of agents with reference to their productivity and efficiency.

vCoordinating with the training and quality team for the individual's performance improvement.

vParticipating in internal & external calibration sessions with Quality/Operations.

vWilling to work in rotational shifts with rotational week Off's.

vCoordinating with different departments to resolve the escalation cases via Call, Email, Chat, social media, and Forums

vFollow up with the technology/NOC team for resolving pending bugs/PRMs

Desired Skills Requirements

vIATA Certified

vAbility to multitask effectively

vStrong written and verbal communication skills (English & Hindi preferred).

vAbility to perform repetitive tasks with a high degree of accuracy

vComfortable working independently with minimal supervision

vAny Bachelor's degree or diploma

vExperience: 1-5 years in flight ticketing & reservations.

vKnowledge of GDS: Amadeus, Galileo, Sabre (any one or multiple).

vUnderstanding of Airline Fare Rules & Policies.

vAbility to work under pressure & meet deadlines.

Services by ETM

Travel Booking Assistance

(Domestic & International).

Flight Ticket Booking

(Group & Individual.)

Customized package tours

Transport arrangement

(Road & water)

Adventure & Leisure activities

Destination Marketing

B2B supply (Travel Services)

Experimental tours & programs

MICE

Medical tourism

Corporate Travel arrangements

Sustainable development projects

Local stakeholders

Development programs

Community development Initiatives

Hotel acquisitions & merging

Hospitality consultants

Offerings by ETM

vPositive Company Culture

vEmployee Assistance Programs

vEmployee Recognition and Rewards

vPaid Time Off

vProfessional Development Opportunities

vFlexible Work Arrangements

vComprehensive Benefits Package

vCompetitive Salary

vlucrative incentives