Operations Executive

Location: Jamshedpur

Reports to: Founder / Director

Level: Mid-level (2-4 years experience preferred)

You are the operational heartbeat of The Other Way. This role owns the end-to-end execution of our intimate, high-touch journeys- from research and booking to flawless delivery and financial closure. You ensure every traveler feels curated care while suppliers feel valued partnership. Precision, empathy, and calm under pressure define success.

• Manage group bookings (6-12 pax): accommodations, transport, activities, meals
• Manage FIT's
• Coordinate with domestic/international suppliers (hotels, DMCs, airlines via consolidators)
• Handle visas, permits, special requests (dietary, accessibility)
• Create traveler kits: digital itineraries, emergency contacts, cultural notes
• On-ground coordination: daily check-ins with guides, real-time issue resolution

• Raise GST-compliant invoices (B2C/B2B, domestic/international)
• Track payments, follow-ups, reconciliations
• Manage supplier payments, cash flow
• Maintain records: contracts, POs, receipts for audits
• GST filing support, expense categorization

• Pre-trip: confirmation calls, payment collection, document verification, travel insurance nudges
• During trip: 24/7 WhatsApp availability, live tracking, supplier escalation
• Post-trip: feedback collection, testimonials, loyalty nurturing
• Handle changes, cancellations per policytransparent communication always

• Document SOPs for scalability
• Maintain CRM (Google Sheets/Zoho initially): clients, suppliers, journeys
• Weekly founder sync: pipeline, risks, wins

• Travel industry knowledge: Familiarity with India tourism, homestays, group dynamics
• Tools: Google Workspace, WhatsApp Business, basic CRM, Excel (pivot tables), payment gateways (Razorpay/UPI)
• Financial: GST invoicing, basic bookkeeping, bank reconciliations
• Communication: Clear emails, WhatsApp voice notes, supplier negotiation
• Mindset: Detail-obsessed yet big-picture, calm crisis manager, values-driven

• Experience with IATA consolidators, visa processes
• Languages: Hindi + English
• Basic design: Canva for traveler kits

The Other Way is a travel philosophy that prioritizes meaningful journeys over standard itineraries, focusing on the deep emotions and lasting memories woven into every experience. We don't just take you to see a destination; we help you truly feel and connect with it.

To apply: Share resume + 1-page note: Why operations at The Other Way + Tell us about a trip you executed flawlessly.