Operations Executive (Thaltej)

AboutDHLBlue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range oflogisticssolutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division,leveragingthis globallogisticsleaders network across 220 countries and territories to provide comprehensive express andlogisticssolutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grownlogisticsplayer with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked amongIndia's Top 100 Great Places to Work, combining it with DHL Group's Top Employer certification. Being anEmployer of Choiceis not just a goalitsa fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour.

If you are looking to join a purpose-led, people-first, company that shapes India's supply -chains with integrity and safety,Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

TheOutbound Shift In-chargeis responsible forleading all outbound operational activities within the assigned Service Centre, ensuringtimelyprocessing, sorting,loadingand dispatch of customer shipments while meeting Blue Dart's operational service commitments and network cut-off timelines.

The role provides frontline leadership to Ops Staff, Senior Ops Staff, Territory Service Representatives (TSRs)and Senior Territory Service Representatives (Senior TSRs) deployed during the shift, ensuring efficientmanpowerdeployment, dispatch readiness, shipment accuracy, productivity,safetyand operational compliance. The incumbent plays a critical role in ensuring seamless outbound operations,maintainingoperationalgovernanceand enablingtimelyconnectivity across Blue Dart's network.

Job Purpose:

To lead and manage outbound shift operations by ensuringtimelyprocessing, sorting,loadingand dispatch of shipments while driving operational productivity, service quality, workforce effectiveness, safety,complianceand adherence to Blue Dart's Standard Operating Procedures.

KeyRoles & Responsibilities:

Outbound Operations Management

• Lead and supervise all outbound operational activities during the assigned shift.

• Ensuretimelyprocessing, sorting, bagging,loadingand dispatch of outbound shipments.

• Monitor vehicle loading and dispatch activities to ensure adherence to scheduled departure timelines.

• Coordinate with inbound operations to ensure smooth transition of shipments for onward dispatch.

• Ensure all outbound shipments are processed within defined service commitments and network cut-off timelines.

Shipment Processing & Dispatch Quality

• Ensureaccurateshipment scanning, bagging, tagging,routingand manifest closure before dispatch.

• Monitor shipment loading accuracy toeliminatedispatch errors andmis-routing.

• Ensure dispatch documentation and manifests are completed accurately and within operational timelines.

• Minimize dispatch delays, shipmentexceptionsand operational errors through proactive monitoring.

• Ensure operational readiness during peak business periods and contingency situations.

People Leadership & Shift Management

• Plan and deploymanpowereffectively across outbound operational workstations.

• Lead, coach and support Ops Staff, Senior Ops Staff, TSRs and Senior TSRs during the assigned shift.

• Conduct daily shift briefings covering safety, productivity, dispatchprioritiesand operational expectations.

• Monitor attendance, punctuality, workforcedeploymentand operational discipline.

• Provide on-the-job coaching to improve productivity, operationalcapabilityand service quality.

• Foster teamwork,collaborationand a high-performance operational culture.

Safety, Compliance & Operational Discipline

• Ensure strict adherence to Blue Dart Standard Operating Procedures (SOPs), operationalguidelinesand safety standards.

• Promote a culture of operational discipline,safetyand accountability across the shift.

• Ensure team members wear the prescribed uniform, identitycardand personal protective equipment, wherever applicable.

• Maintainhigh standardsof housekeeping, workplaceorganizationand operational readiness.

• Promote integrity, ethical conduct and zero tolerance towards fraud, policyviolationsand operational malpractice.

• Ensure compliance with statutory, regulatory and company requirements.

Operational Governance & Productivity

• Monitor outbound productivity and dispatch performance against defined operational targets.

• Review operational dashboards,reportsand shift performance metrics toidentifyimprovement opportunities.

• Ensuretimelycompletion of operational documentation, systemupdatesand dispatch records.

• Conduct effective shift handovers, highlighting pending dispatches, operationalissuesand service priorities.

• Escalate operational risks, dispatchdelaysand resource constraints to the reporting manager promptly.

• Support continuous improvement initiatives to enhance operational productiv ity, dispatchaccuracyand service reliability.

Stakeholder Collaboration

• Coordinate closely with the Inbound Shift In-charge to ensure seamless movement of shipments across operational stages.

• Work collaboratively with Customer Service, Fleet, Security, NetworkOperationsand other support functions.

• Coordinate vehicle readiness and dispatch schedules with transport and network teams.

• Support implementation of operational initiatives, processimprovementsand business priorities.

• Build effective working relationships across teams to ensure smooth operational execution.

Qualifications & Experience:

Education:

.Graduate in any discipline

OR
.10+2 (Higher Secondary) with a 3-year Diploma from a recognized institution.

Experience:

• 2-4 years of relevant experience in courier, expresslogistics, warehousing,distributionor supply chain operations.

• Experience in leading frontline operational teams and coordinating shift operations.

• Exposure to outbound operations, shipment processing, dispatch planning, loading,routingand service centre operations.

• Experience working with operational systems, handheld scanners and productivity reporting will be an advantage.

Skills & Capabilities:

Technical Skills:

• Outbound Operations Management

• Dispatch Planning & Shipment Routing

• Shipment Processing & Manifest Management

• Workforce Planning & Shift Management

• Productivity & Resource Utilization

• Operational Reporting & MIS

• Basic Computer Skills

• Barcode Scanner & Operational System Usage

• Safety & Operational Compliance

Key Competencies:

• Operational Leadership

• Team Leadership & Coaching

• Planning & Organising

• Decision Making

• Customer Focus

• Accountability

• Problem Solving

• Communication Skills

• Teamwork & Collaboration

• Integrity & Ethical Conduct

• Operational Discipline

• Safety Leadership

• Professional Grooming & Personal Conduct

• Regularity & Punctuality

• Continuous Learning Mindset

Key Performance Indicators:

Why joinDHLBlue Dart

When you join us,you'renot just taking a job-you'rebecoming part of a purpose-led movementthat'sreshaping the future oflogisticsacross India and the world. At Blue Dart, wedon'tjust deliver parcels-we deliver excellence, innovation, and opportunity every day.

Here'swhat makes us stand out:

• Great Place to Work® Certified-a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

• Compet itive payand performance-linked rewards that truly recognize your impact.

• Structured learning,global exposure, and on-the-job coaching to help you grow faster than ever.

• Best-in-class benefits-from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

• A culture that celebratesdiversity, innovation, and bold thinking-where your voice is heard and your contributions matter.

• Global career pathsacross the DHL Group, opening doors to opportunities in 220+ countries and territories.

• The pride of working withIndia's most awardedlogisticsbrand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a companythat'snot justa logisticsleader-but a Great Place to Work.Come grow with us.

Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to[Confidential Information].