Job Description
Brand: Sotrue
Location: Sector 6, Noida (In-Office)
Role: Influencer Marketing Executive
About Us
Sotrue is India's first glow-first beauty brand, reimagining glow not just as a finish, but as a feeling. We create effortless, everyday skincaremakeup hybrids designed for Indian skin tones, climates and lifestyles.
Built for the women of Bharat who want glow they can trust, we combine high-performance formulas, inclusive shades and relatable storytelling to make beauty simple, aspirational, and accessible.
With a strong presence across D2C, marketplaces, and quick commerce, we're scaling fast - on track to power Sotrue's vision of 100 Cr ARR by 2026.
Leadership Team: Consists of well-established professionals from Bain & Co. & KPMG.
Job Summary
We are looking for a detail-oriented D2C Operations Executive to manage the end-to-end order processing workflow for our website orders. The ideal candidate will ensure smooth dispatch operations by coordinating closely with internal teams, maintaining accurate records, and preparing daily reports. Strong proficiency in Excel is essential for processing orders and generating operational insights.
Key Responsibilities
Website Order Management
- Handle end-to-end order processing for all Direct-to-Consumer (D2C) website orders.
- Create and manage shipping labels, invoices, and packaging lists.
Dispatch Coordination
- Coordinate with warehouse and logistics teams to ensure accurate and timely dispatch of orders.
- Monitor daily dispatch performance and escalate any delays or issues.
- Ensure proper tracking updates and delivery accuracy.
Team Coordination
- Work closely with warehouse staff, customer support, and the operations team to streamline order flow.
- Maintain clear internal communication for smooth daily operations.
Excel & Reporting
- Use advanced Excel skills to process orders, manage large datasets, and track daily order status.
- Prepare detailed daily/weekly reports highlighting:
- Dispatched vs. pending orders
- Delays or exceptions
- Courier performance
- Order fulfilment accuracy
- Maintain dashboards to support operational planning and decision-making.
Inventory Coordination
- Check stock availability for incoming orders and coordinate replenishment when required.
- Raise alerts for low-stock items to avoid delivery delays.
Operational Accuracy & Compliance
- Ensure documentation accuracy and adherence to process guidelines.
- Work with the team to minimise operational errors and improve efficiency.
Required Skills & Qualifications
- Strong proficiency in Excel (VLOOKUP, XLOOKUP, Pivot Tables, Filters, Data Cleanup).
- 12 years of experience in D2C operations, e-commerce, order management, or related roles (freshers with strong Excel skills may also be considered).
- Good communication and coordination skills.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail with problem-solving skills.
Preferred Skills
- Experience with order management tools, shipping aggregators, or CMS platforms.
- Knowledge of e-commerce operations and logistics processes.
Why Join Us
- Opportunity to work in a fast-growing D2C beauty brand.
- Dynamic and collaborative work culture.
- Growth and learning opportunities in operations & supply chain.
