Operations Executive

Below are the roles and responsibilities:

Job Location- Gurgaon

Designation- Operations Executive

CTC - 3LPA- 4LPA

The Route Manager is responsible for driving business growth, operational efficiency, and revenue performance within their assigned area. This role focuses on leading area-level sales initiatives, managing on-ground gig workers, and building trusted customer relationships to ensure seamless execution of Scrap Uncle's recycling services.

Key Responsibilities

• Plan and assign daily pickup routes to field teams.
• Ensure timely completion of scheduled pickups and minimize missed pickups.
• Monitor Pickers/Drivers attendance, productivity, and route performance.
• Track delayed, cancelled, and pending pickups and ensure quick resolution.
• Optimize routes to reduce travel time and improve operational efficiency.
• Coordinate with Customer Support and Operations teams for pickup-related issues.
• Monitor vehicle availability and coordinate with the Fleet team.
• Prepare daily route and productivity reports.
• Handle customer escalations related to pickup delays or issues.
• Ensure field teams follow company SOPs and operational guidelines.
• Achieve daily and monthly pickup and productivity targets.

Qualifications & Experience

• Graduate in any discipline.

• 1–2 years of experience in route management, logistics, field operations, or a similar role.

• Proven experience in route planning, team coordination, pickup management, KPI tracking, and operational problem-solving.

• Experience in managing field teams such as Pickers, Drivers, or Delivery Executives will be preferred.

• Experience in startups, e-commerce, logistics, mobility, waste management, or service-based industries will be an added advantage.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

Reagrds

HR Team