Operations Executive

We are seeking a Client-focused and enthusiastic Operations Executive to manage Client interactions and provide timely support. The ideal candidate will be responsible for handling Client queries, resolving issues, maintaining accurate records, and ensuring a positive customer experience.

Roles and Responsibilities:

• Regular client communication through telephone and emails

• Understand the clients, their requirements and develop a close business relationship

• Act as SPOC for clients

• Organizing, scheduling and liaising with our QA teams to deliver the top-notch service to clients

• Timely responses and resolutions of client queries and requests to agreed SLAs

• Generating revenue and working to KPIs

• To work closely within the team and outside the team to complete the client tasks, quires

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Requirements:

•1–3 years of experience in Customer Support, BPO, or International Process

•Experience handling Voice and Chat support processes.

•Ability to work in US Shift/Night Shift

•·Having experience in handling UK/US/FE-based clients with a minimum of 2years of work experience

•·Freshers with good communication skills can also apply.

Interested Candidates can share your CV to [Confidential Information]