Operations Executive

Company: MSHAQUE Clinic Pvt. Ltd.

Job Location: Kolkata

Employment Type: Full-Time

Salary: ₹12,000 – ₹15,000 per month (Negotiable based on experience and skills)

Job Responsibilities

Manage the day-to-day operations of the clinic and ensure smooth workflow.

Handle inbound and outbound calls to Ayurvedic and Unani patients.

Call patients to confirm appointments, follow up on treatments, and address their queries.

Coordinate with Ayurvedic and Unani doctors regarding patient appointments and treatment schedules.

Guide patients through the consultation and treatment process with professionalism and empathy.

Maintain patient records and update follow-up details in the system.

Coordinate with reception, pharmacy, and other departments for efficient patient care.

Resolve patient concerns and ensure a high level of patient satisfaction.

Prepare daily operational reports and update management.

Maintain discipline, cleanliness, and operational efficiency within the clinic.

Support management in achieving operational and patient service goals.

Requirements

Graduate in any discipline (preferred).

1–2 years of experience in healthcare, clinic operations, customer service, or patient coordination is preferred.

Excellent communication skills in Bengali, Hindi English.

Good telephone etiquette and patient-handling skills.

Basic knowledge of MS Office (Excel & Word).

Strong organizational, coordination, and problem-solving abilities.

Benefits

Salary: ₹12,000 – ₹15,000 per month (Negotiable based on experience).

Career growth opportunities.

Professional and supportive work environment.

Opportunity to work with a reputed Ayurvedic & Unani healthcare organization