Operations Executive-Intern
Operations Executive-Intern
Skill Lab Services- Posted 21 hours ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
- Manage branch banking operations and customer service.
- Handle customer queries, complaints and service requests.
- Manage CASA, account opening, KYC and documentation.
- Ensure compliance with RBI, KYC/AML and internal banking guidelines.
- Handle cash, cheque and other branch transactions.
- Ensure timely resolution of customer grievances and service requests.
- Manage and coordinate with tellers/customer service executives.
- Support CASA acquisition and cross-selling of banking products.
- Generate referrals for Loans, Insurance, Credit Cards and other financial products.
- Maintain branch MIS and ensure operational accuracy.
- Support the Branch Manager in achieving business and service targets.
- Graduate in any discipline
- 2–5 years of banking/branch operations/customer service experience
- Strong knowledge of CASA, KYC and branch banking
- Good communication & customer-handling skills
- Team handling/coordination experience preferred
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Key Skills
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