Curefit Healthcare Pvt Ltd, founded in 2016, is India's largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company's vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.
Job Summary:
The Operations Executive will be responsible for driving end-to-end ownership of key operational projects, preventive initiatives, and structured problem-solving efforts across the business. The role requires a strong focus on execution excellence, data-backed decision-making, stakeholder coordination, and closure of long-term solutions for recurring issues.
This role is suited for someone who is highly detail-oriented, analytical, and proactive in identifying gaps, improving processes, and ensuring operational challenges are addressed through sustainable and scalable interventions. The individual is expected to work closely with cross-functional teams to improve visibility, strengthen execution, and support business performance through data, dashboards, and actionable insights.
Key Responsibilities:
- Track, follow up on, and ensure closure of preventive measures and long-term action items arising from operational issues, escalations, and project reviews.
- Create, manage, and maintain dashboards to monitor key performance indicators, project progress, issue trends, and operational health.
- Ensure accuracy, consistency, and availability of operational data for effective reporting and decision-making.
- Conduct deep-dive analysis to identify recurring patterns, operational gaps, and improvement opportunities.
- Identify fundamental issues and drive scalable, sustainable solutions instead of short-term fixes.
- Prepare structured and insightful Root Cause Analyses for escalations, recurring challenges, and business-critical incidents.
- Coordinate with cross-functional stakeholders to drive alignment, accountability, and timely execution of projects and improvement initiatives.
- Support end-to-end execution of operational projects, ensuring clear ownership, strong follow-through, and timely delivery.
- Proactively identify risks, highlight concerns early, and recommend corrective actions to improve operational efficiency and business outcomes.
- Contribute to process improvement initiatives by recommending and implementing frameworks that strengthen execution and reduce repeat issues.
- Maintain trackers, reports, and review mechanisms that help monitor progress and ensure closure across key initiatives.
Skills & Qualifications:
- 3+ years of relevant experience in MIS (primary requirement/preference), operations, business operations, project coordination, escalation management, analytics, or related functions.
- Graduate: Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Proficiency in Excel and/or Google Sheets; experience with dashboards and reporting tools will be an advantage.
- Strong attention to detail and comfort working with large datasets, trackers, and structured reviews.
- Good stakeholder management skills with the ability to collaborate across multiple teams.
- Clear written and verbal communication skills, especially for documentation, reporting, and RCA creation.
- Ability to manage multiple priorities simultaneously and ensure timely execution.
- Strong ownership mindset with the ability to independently drive tasks to closure.
- Prior experience in operations, program management, business operations, escalation handling, analytics, or process improvement roles will be preferred.
