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Operations Executive
Job Description
Key Responsibilities:
- Respond to merchant/customer queries in a timely and accurate manner via phone, email, or chat.
- Identify merchant/customer needs and assist them in using specific features of our products.
- Analyze and report product malfunctions by testing scenarios or impersonating users.
- Monitor customer complaints and proactively provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform merchants/customers about new product features and functionalities.
- Follow up with merchants/customers to ensure resolution of technical issues.
More Info
Key Skills
About Company
Easebuzz is a software platform that aims to help B2B companies and growing enterprises manage their payments effectively and include financial services with ease. Integrate our APIs from https://docs.easebuzz.in and get started.
We are on a mission to make inclusion of financial services simple, easy and affordable ultimately enabling B2B organizations and start-ups to become fintech themselves. We work with financial institutions, regulators, payment networks, banks, and consumer wallets so businesses who run on easebuzz dont have to.
Skills:
remote support tools, Salesforce CRM systems, Salesforce software
Skills:
Ms Excel, Logistics Operations, Customer Support Voice Process, Delivery Coordination, Inbound and Outbound Customer Calls, Pickup Scheduling, Shipment Tracking, Mis Reports, Data Entry, Warehouse Operations