Job Responsibilities
- Handle outbound and inbound collection calls for overdue Personal Loan and Business Loan accounts
- Follow up with customers for pending EMI payments and ensure timely collections
- Negotiate repayment plans and resolve customer payment issues professionally
- Maintain accurate records of customer interactions and payment commitments in CRM tools
- Coordinate with field collection teams and backend operations for account resolution
- Ensure adherence to collection processes, compliance policies, and quality standards
- Address customer queries, escalations, and disputes with empathy and professionalism
- Achieve daily, weekly, and monthly collection targets
Skills Required
- Education: 10+2 / 10+3 or Graduate Fresher can apply
- Experience: 0-4 Years
- Languages: English and Hindi
This job is provided by Shine.com
