Operations Executive - Cab services

Job description:

Note: 3 Rotational Shift includes Night shift

Handle calls from Client and make reservations onto the online portal.

Allocation of reservation to Vendors.

Confirm reservation details to Clients.

Follow up with drivers for pre-journey confirmation as per fixed schedule and vehicle readiness.

Update portal with dispatch details.

Maintain strict SLA/TAT for all activities

Attend to and provide customer with a solution to any queries/complaints.

Must discuss every matter with its supervisor or team leader to get any issue sorted.

Coordinate with Vender management department and administrative department for

billing/vendor related queries.

Should be confident in troubleshooting any such emerging queries and maintaining high

standards of Service.

Prior Car Rental experience preferred.

Job Types: Full-time

Benefits:

• Health insurance
• Leave encashment
• Provident Fund