About Us:We are a manpower and payroll management firm handling multiple client sites across India, specializing in blue-collar deployments (forklift operators, contract labour, etc.). We manage all aspects of site deployment, compliance, PF/ESI, billing, and client coordination.
We are now looking for a Client Operations Executive to manage daily client communication, deployment updates, and operational coordination.
Key Responsibilities:- Client Coordination:
- Send daily/weekly deployment updates to clients.
- Handle client email communication professionally.
- Follow up on client queries related to attendance, replacements, payroll, and compliance.
- Deployment Support:
- Coordinate with internal hiring team (Anand & team) for timely deployment of operators.
- Update client deployment trackers.
- Track new joining documents, uniform issuance, and other site requirements.
- Compliance Monitoring:
- Ensure PF, ESI, wage revisions, and payslips are sent on time.
- Maintain compliance documentation and trackers.
- Data Management:
- Maintain daily attendance records in coordination with site teams.
- Keep track of monthly billing inputs.
- Prepare weekly MIS reports for management.
- Escalation Handling:
- Proactively identify issues at client sites and escalate them internally for timely resolution.
Key Requirements:- Strong written and spoken English.
- Ability to draft professional client emails.
- Confident in verbal client communication and follow-ups.
- Basic knowledge of Excel / Google Sheets.
- Fast learner, willing to understand manpower deployment operations.
- Strong coordination and follow-up skills.
- Ability to handle pressure & multiple clients simultaneously.
Educational Qualification:- Graduate (BBA, B.Com, BA, Hotel Management, MBA preferred but not mandatory)
Experience:- 02 years preferred (freshers open if strong in communication)
Salary Range:- 20,000 to 30,000 per month (negotiable based on profile)
Growth Opportunity:- Direct exposure to client handling.
- End-to-end understanding of manpower deployment operations.
- Long-term opportunity to grow into Operations Manager.
Preferred Candidate Profile:- Someone looking to build a career in operations/client management, not purely HR.
- Someone comfortable with blue-collar deployment work.
- Someone who wants ownership & responsibility, not just back-office work.
Location Advantage:- Office based out of Vasant Kunj, South Delhi.
- Should be based in Delhi NCR.
