Operations Excellence Manager

10-12 Years

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Early Applicant

Job Description

Job Description

What you'll lead:

Continuous Improvement: Spot gaps, drive enhancements, and boost operational efficiency.
Process Standardization: Build and implement unified processes across all retail locations for a seamless customer experience.
Cross-Functional Collaboration: Work closely with multiple teams to align improvement initiatives and deliver integrated solutions.
Kaizen & Excellence Projects: Lead Kaizen events and bring expert problem-solving to targeted business areas.
Project Leadership: Run and coordinate high-impact, cross-functional projects and ensure they deliver business outcomes.

Why This Role Matters

You'll be a strategic driver of our operations not just firefighting, but shaping how we scale.
High visibility: you'll interact with senior leadership and lead transformation across business functions.
Growth opportunity: as we expand, this role can evolve into a center-of-excellence head or a senior operations leadership function.
Impact: your work will directly influence operational efficiency, cost optimization, and team productivity.

Requirements

Minimum 10 years of experience in operations, process improvement, or business transformation roles.
Deep understanding of operational excellence frameworks / methodologies (Lean, Six Sigma, TPM, etc.).
Proven experience in leading OpEx / continuous improvement projects and driving measurable business impact.
Excellent stakeholder management: able to work with cross-functional teams and senior leadership.
Experience in change management and building operational capabilities within teams.
Strong communication and presentation skillscomfortable running workshops, training, and steering committees.
Strong background in Customer Excellence, Continuous Improvement, Retail Ops, or similar domains
Proven experience running process optimization projects
Solid collaboration, communication, and stakeholder management skills.