Operations Engineer

The Customer & Operations Engineer plays a key role in ensuring smooth business operations by managing customer relationships, coordinating import/export activities, supervising office workflows, and leading employees effectively. Success in this position means maintaining high levels of customer satisfaction, accurate and timely import/export processing, efficient office management, and fostering a motivated and productive team. This role is critical to the organization's operational efficiency and overall business growth.

• Serve as the primary point of contact for customers, addressing inquiries and ensuring satisfaction in a professional and timely manner.
• Monitor, verify, and manage import and export documentation and logistics to ensure compliance with legal and regulatory requirements.
• Oversee daily office operations, including workflow management, resource allocation, and administrative tasks.
• Supervise and coordinate employees, ensuring tasks are completed efficiently and team goals are met.
• Collaborate with internal departments to streamline processes and resolve operational issues.
• Maintain accurate records of operations, shipments, and customer interactions.
• Identify opportunities for process improvements and cost optimization within operations.

• Education: Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or related field).
• Experience: Prior experience in operations, logistics, or customer-facing roles is preferred.
• Skills:
• Strong communication and interpersonal skills
• Problem-solving and analytical ability
• Knowledge of import/export regulations and documentation
• Team leadership and employee management skills
• Proficiency in MS Office and basic business software
• Certifications (Optional): Any certification in logistics, supply chain, or operations management is a plus.