Operations Engineer

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about solving complex problems Do you thrive in a fast-paced environment Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

• Own and resolve complex production incidents, performing deep Root Cause Analysis (RCA) and implementing preventive actions

• Provide L2/L3 support for mission-critical banking platforms (Core Banking, Treasury, Payments)

• Lead incident triage and resolution for high-severity events, including on-call responsibilities

• Drive reliability improvements, reducing MTTR (Mean Time to Resolution) and repeat incidents

• Coordinate releases, deployments, and environment readiness using CI/CD tooling (Jenkins, Git, XL Release )

• Collaborate with development, infrastructure, and security teams to improve system resilience and reliability

• Produce RCA reports, knowledge articles, and operational runbooks aligned with audit and compliance requirements

• Mentor junior and mid-level engineers and act as a technical escalation point for L2 teams

• Monitor application and infrastructure health using Dynatrace ,Prometheus etc.

• Ensure stable, secure, and compliant operation of key business services (Core Banking, Treasury, Payment Systems)

• Act as bridge between business, development, and infrastructure teams, ensuring alignment on priorities

• Works across Infrastructure + Applications + Devops teams

• Supports Production Operations ,deployment and automation

• Define and improve automation strategies for deployment, monitoring, and operational tasks

• Participate in architecture and security workshops, contributing operational perspective

• Own problem management and drive long-term fixes for recurring issues

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties.

Your contributions will have a significant impact on our products success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.Required Technical and Professional Experience

Required Technical and Professional Experience

• 5 to 7 years of experience in Production Support or IT operations , App Support

• Familiarity with Banking operations like accounts, payments, cards, digital channels etc.,

• Understanding of customer journeys and process flows across banking services

• Familiarity with software development lifecycle and testing practices

• Basic knowledge of application support, incident/problem management, and process improvement

• Exposure to data analysis and documentation practices

• Strong analytical, impact analysis and problem-solving abilities

• Collaborative team player with effective communication skills

• Detail-oriented with focus on quality execution

• Strong sense of ownership and accountability

• Expertise in scripting and automation (Python, Shell, PowerShell)

• Hands-on with CI/CD pipelines (Jenkins, Git, XL Deploy & Release)

• Strong Cloud Exposure (Azure /AWS)

• Experience with middleware and integration patterns (MQ, APIs, batch systems)

• Knowledge of observability tools (Splunk, Grafana, Dynatrace, ELK Stack )

• Strong skills on container platforms (OpenShift / Kubernetes)

• Srong skills on IAC Tools (Ansible/Terraform)

• Exposure to Batch Job Monitoring ( Tivoli work scheduler / Batch scheduling Tools)

• Strong Linux/Unix and Windows administration

• Strong grounding in ITIL processes (Incident, Problem, Change)

• Perform incident management, root cause analysis (RCA), and issue resolution

• Collaborate with development, QA, and infrastructure teams

Preferred Technical and Professional Experience

• Banking / BFSi preferred

• Bachelor's/Master's in Computer Science / IT / Engineering

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.