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Operations Engineer
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Operations Engineer
Accenture- Posted 2 days ago
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Job Description
Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Network Infrastructures, Service Engineer
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
Service Engineer -A Network Service Engineer ensures the availability, performance, and stability of enterprise network services through proactive monitoring, incident resolution, troubleshooting, and change implementation across LAN, WAN, SD-WAN, Security,DDI , SASE
Roles & Responsibilities:
Roles & Responsibilities:
Manage daily operations of WAN, LAN, WLAN, SD-WAN, DNS/DDI, Load Balancing
Monitor network performance, availability, capacity, and service health.
Perform incident management, troubleshooting, and service restoration activities.
Support Major Incident Management (MIM) and engage vendors/TAC teams for critical issues.
Execute approved changes, validate implementations, and perform post-change verification.
Create and maintain operational runbooks, SOPs, and technical documentation.
Perform root cause analysis (RCA) and drive preventive actions for recurring issues.
Manage CMDB updates, asset inventory accuracy, and lifecycle activities.
Collaborate with application, cloud, security, and infrastructure teams to ensure end-to-end service availability.
Participate in on-call and escalation support for business-critical services.
Contribute to continuous service improvement, operational efficiency, and automation opportunities.
Professional & Technical Skills:
Must To Have Skills:
Certification - JNCIP MIST AI , CCNP , BlueCat Associate
Network Observability & Monitoring
SD-WAN (Cisco, Juniper )
DC LAN ( Cisco , Arista )
F5 LTM & GTM
SASE (Alkira)
Routing & Switching (BGP, OSPF)
Incident & Problem Management
Performance & Capacity Management
Log Analytics and packet analysis
Additional Information:
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Network Infrastructures, Service Engineer
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
Service Engineer -A Network Service Engineer ensures the availability, performance, and stability of enterprise network services through proactive monitoring, incident resolution, troubleshooting, and change implementation across LAN, WAN, SD-WAN, Security,DDI , SASE
Roles & Responsibilities:
Roles & Responsibilities:
Manage daily operations of WAN, LAN, WLAN, SD-WAN, DNS/DDI, Load Balancing
Monitor network performance, availability, capacity, and service health.
Perform incident management, troubleshooting, and service restoration activities.
Support Major Incident Management (MIM) and engage vendors/TAC teams for critical issues.
Execute approved changes, validate implementations, and perform post-change verification.
Create and maintain operational runbooks, SOPs, and technical documentation.
Perform root cause analysis (RCA) and drive preventive actions for recurring issues.
Manage CMDB updates, asset inventory accuracy, and lifecycle activities.
Collaborate with application, cloud, security, and infrastructure teams to ensure end-to-end service availability.
Participate in on-call and escalation support for business-critical services.
Contribute to continuous service improvement, operational efficiency, and automation opportunities.
Professional & Technical Skills:
Must To Have Skills:
Certification - JNCIP MIST AI , CCNP , BlueCat Associate
Network Observability & Monitoring
SD-WAN (Cisco, Juniper )
DC LAN ( Cisco , Arista )
F5 LTM & GTM
SASE (Alkira)
Routing & Switching (BGP, OSPF)
Incident & Problem Management
Performance & Capacity Management
Log Analytics and packet analysis
Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
More Info
Key Skills
About Company
Skills:
network automation , Wireshark, Ticketing Tools, Vpns, Juniper, Itil, BGP, Solarwinds, Prtg, Shell, Nms, Cisco, Python, Scripting, AWS, Direct Connect
Skills:
Servicenow, Dns, Eigrp, BGP, Firewalls, DHCP, Cisco Routers, Load Balancers, OSPF, Juniper devices, eBGP, network management tools, iBGP, SD-WAN technologies, network infrastructure planning
Skills:
Cisco Unified Communications Manager (CUCM), voice recording , Configuration management, It Service Management, Mgcp, Sip Trunking, H.323, Dial plans, Operational reporting, VoIP, Root-cause analysis, Quality Of Service, IPC trading systems, Voice troubleshooting, Nectar monitoring, Cisco voice gateways, Enterprise contact centre, Call Routing, Capacity monitoring, SIP
Skills:
Python Automation, Genesys, Juniper, Jncip, Network Infrastructures, Routing, BGP, Cisco, Ccnp, OSPF, SRE, SASE, Arista, Mpls, MIST, Incident Problem Management, Prisma Access, Ai, Cisco DevNet, Network Observability Monitoring, DevOps CI-CD Integration for Network Operations, Switching, Log Analytics and Telemetry, PCEP, Oracle SBC, SD-WAN, Performance Capacity Management
Skills:
Command Line Interface (CLI) tools, firewalls), Networking fundamentals (TCP/IP, DHCP, Dns, Shell scripting, routing, OpenStack, Virtualization, Deployment pipelines