Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Linux

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Act as the ongoing interface between the client and the system or application. Responsible for system administration across a heterogeneous hybrid estate comprising Red Hat Enterprise Linux (RHEL), Oracle Exadata CloudCustomer (ExaCC) infrastructure, Amazon Web Services (AWS), and Microsoft Windows Server environments.

Must Have Skills:

Red Hat Enterprise Linux (RHEL 6/7/8/9/10), Oracle Exadata CloudCustomer (ExaCC), Amazon Web Services (EC2, S3, IAM, VPC), Microsoft Windows Server (2012/2016/2019/2022/2025), Hybrid Infrastructure Operations, Shell Scripting, PowerShell

Job Requirements:

Key Responsibilities:

Administer Red Hat Enterprise Linux (RHEL 6,7, 8, 9,10) systems including installation, configuration, package management (YUM/DNF), and hardening

Support Oracle Exadata CloudCustomer (ExaCC) infrastructure operations including compute node management, storage cell administration

Administer Microsoft Windows Server (2012, 2016, 2019, 2022, 2025) including Active Directory integration, Group Policy, IIS, WSUS patching, and Windows Clustering

Manage system patching and compliance across RHEL (using yum/dnf and Red Hat Satellite), Windows (WSUS), and AWS EC2 using Systems Manager Patch Manager

Knowledge on AWS infrastructure including EC2 instances, VPC networking, IAM roles and policies, S3, EBS volumes, and AWS Systems Manager

Configure and maintain storage, file systems, LVM, NFS, and NAS mounts across RHEL and Windows environments

Monitor system health, CPU, memory, disk I/O, and network performance across RHEL, ExaCC nodes, AWS, and Windows

Implement OS-level security hardening, CIS benchmark compliance, vulnerability remediation, and audit support across all platforms

Automate system administration tasks using Shell, PowerShell, and Ansible playbooks across the hybrid estate

Maintain system documentation, patching calendars, runbooks, and configuration baselines for all managed platforms

Enterprise Tools & Platforms:

RHEL: YUM / DNF, systemd, LVM, NFS, firewalld, OpenSSH, Red Hat Subscription Manager

ExaCC: Oracle Cloud Infrastructure (OCI) Console, dcli, cellcli, exawatcher, Oracle ExaCC platform coordination

AWS: EC2, VPC, S3, EBS, Systems Manager, CloudWatch, AWS CLI, Trusted Advisor

Windows Server: WSUS, Windows Admin Center, PowerShell DSC, Failover Clustering

Monitoring: Windows Event Viewer, Splunk

Patch Management: Red Hat Satellite, WSUS, Azure update Manager

Automation: Ansible, Bash / Shell, PowerShell, AWS CLI, Terraform (basic)

ITSM: ServiceNow

Backup: Networker, AWS Backup

SLA / KPI Ownership:

Ensure adherence to SLA/KPI commitments across RHEL, ExaCC, AWS, and Windows Server environments including patching

Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all infrastructure incidents

Monitor system availability, patch compliance rates, and resource utilization across all platforms

Publish service performance reports and contribute to monthly service review decks

Client Facing Responsibilities:

Participate in war room calls during major platform incidents across the hybrid estate

Handle escalation matrix and maintain clear communication with business and technical stakeholders

Provide timely status updates during incidents, patching windows, and infrastructure change events

Participate in governance, service review, CAB, and capacity planning meetings

Coordinate with Oracle Cloud Operations, AWS Support, Red Hat Support, and Microsoft Premier Support for issue resolution

Technical Experience:

3 to 5 years of total experience in system administration across Linux, Windows, and cloud platforms in a hybrid environment

Hands-on experience with RHEL 6/7/8/9/10 administration including LVM, networking, and package management

Working knowledge of Oracle Exadata Cloud Customer infrastructure operations and coordination with ExaCC platform teams

Practical experience with AWS compute, networking, IAM, and Systems Manager in a production environment

Working knowledge of Windows Server administration including WSUS patch management

Exposure to infrastructure automation using Ansible or PowerShell DSC is a plus

Red Hat Certified System Administrator (RHCSA) preferred AWS SysOps Administrator or Microsoft Azure / Windows Server certification a plus

Professional Attributes:

Strong communication and stakeholder management skills in a client-facing environment

Ability to handle critical multi-platform infrastructure incidents and coordinate escalations under pressure

Flexible to work in a hybrid on-call or 24/7 rotation model as required

Strong analytical and problem-solving mindset across heterogeneous operating environments

Willingness to cross-train across RHEL, ExaCC, AWS, and Windows platforms and embrace infrastructure-as-code practices

Educational Qualification:

Bachelor's degree in Computer Science, Information Technology, or a related discipline.

, 15 years full time education