Operations & Customer Support Executive – Primary Care & Med Spa (US Business)

Job Title: Operations & Customer Support Executive – Primary Care & Med Spa (US

Business)

Shift: US Time Zones (Night Shift IST)

Suniksha Technologies is a US-based healthcare company specializing in Primary Care services and

Medical Spa (Med Spa) treatments. We are committed to delivering high-quality patient

care while ensuring smooth operations and excellent customer experience.

Role Overview:

We are looking for a detail-oriented and proactive professional based in India to support

our US healthcare operations. The role involves handling billing, invoicing, medical product

coordination, and patient/customer interaction.

Key Responsibilities:

- Manage medical billing and invoicing for primary care and med spa services

- Handle medical product tracking, inventory, and orders

- Communicate with patients/customers via calls, emails, and chat

- Coordinate with doctors for appointment scheduling, rescheduling, and patient follow-ups

- Maintain patient records and billing systems

- Assist with insurance verification and claims processing (preferred)

- Ensure accurate documentation and smooth operational workflows

- Resolve customer queries and ensure high satisfaction

Required Skills & Qualifications:

- Bachelor's degree (Healthcare, Business, or related field preferred)

- Experience in US healthcare / medical billing / med spa operations preferred

- Knowledge of medical terminology, billing, and invoicing

- Strong English communication skills (verbal & written)

- Ability to work in US time zones (night shifts in India)

- Basic proficiency in MS Excel, CRM tools, or healthcare systems

Preferred Qualifications:

- Experience with EMR/EHR systems

- Knowledge of insurance claims, CPT & ICD coding

- Familiarity with med spa services and products

Key Competencies:

- Attention to detail

- Customer-focused approach

- Strong communication skills

- Time management and multitasking

- Problem-solving ability

What We Offer:

- Opportunity to work with a growing US healthcare company

- Exposure to international healthcare operations

- Competitive salary + performance incentives

- Career growth opportunities