Operations Coordinator - MIS & Program Management

THE ROLE
Behind every smooth operation is great coordination and great reporting. At Hunger Inc., we're looking for an Operations Coordinator – MIS & Program Management to be the backbone of our operational execution, visibility, and accountability.

In this role, you'll lead structured reporting across functions (MIS), ensure inter-team alignment, and track performance—especially as we scale during high-growth and festival peak phases. From building dashboards to driving program execution, you'll be the person making sure nothing slips through the cracks.

This role is based out of Byculla / Andheri East and may require travel.

WHO WE ARE

Hunger Inc. is home to The Bombay Canteen, O Pedro, Bombay Sweet Shop, Veronica's, Papa's, and Enthucutlet. Our vision is to redefine new-age Indian hospitality, and strong operations are at the heart of everything we do—ensuring our guests get consistent, high-quality experiences across our brands.

WHO YOU ARE

• You have 3–6 years of experience in MIS, reporting, or operations coordination.

• You're comfortable managing large datasets in Google Sheets/Excel (VLOOKUPs, pivot tables, conditional formatting).

• You've built and circulated MIS dashboards and tracked SLA performance, manpower, and error rates.

• You've acted as a SPOC across teams—running trackers, facilitating meetings, and following up on escalations.

• You bring strong coordination, documentation, and communication skills with an ownership mindset.

• (Good-to-have) You've worked in F&B, QSR, or warehousing operations and understand escalation frameworks or readiness planning.

WHAT YOU'LL DO

• Build and maintain daily/weekly/monthly MIS dashboards across fulfillment, packaging, logistics, inventory, and customer service.

• Track SLA performance, manpower, issue resolution, and escalation trends—flagging delays or repeated patterns proactively.

• Act as central program manager for ops-wide initiatives like festival preparedness and new store launches.

• Coordinate across fulfillment, warehousing, dispatch, packaging, QC, and inventory to ensure clarity of ownership and timely follow-ups.

• Facilitate weekly team check-ins and ensure milestones and RAG statuses are tracked.

• Maintain structured SOPs, operating guides, and audit-ready documentation along with performance metrics and outcomes.

WHAT YOU'LL GET

• Exposure to fast-paced, large-scale operations during seasonal peaks and new launches.

• The opportunity to work at the intersection of data, execution, and cross-team collaboration.

• A front-row seat to building scalable operations in one of India's most exciting hospitality groups.

• Employee discounts at all Hunger Inc. restaurants.

If you're ready to drive clarity, alignment, and performance across operations, we'd love to hear from you!