Operations & Client Management

Salary: 30,000-35,000 /month

Location: Akshaynagar, Begur Road, Bangalore (travel required)

Work Schedule: 3 days WFO, 3 days WFH

Monalisa Mandal Makeup is a leading luxury bridal makeup brand based in Bangalore, known for its signature clean, radiant skin work and soft glam bridal looks. With a strong and growing digital presence, the brand manages a dynamic mix of client experience, shoot execution, and operational excellence, delivering high-end bridal services to modern brides.

As an Operations and client management Associate, you will work closely with the founder to manage daily operations, client coordination, and business execution.

This role is focused on ensuring smooth operations, converting leads, and supporting the founder during shoots and business activities.

This is a hands-on, execution-driven role, not a social media or purely creative role.

• Respond to inquiries via Instagram, WhatsApp, and calls
• Convert leads into confirmed bookings
• Follow up with potential clients consistently
• Maintain records of bookings, payments, and client communication
• Promote services, packages, and offers

• Manage bookings, schedules, and appointments
• Maintain a master calendar for all shoots, events, and meetings
• Send reminders and ensure smooth coordination
• Handle client queries professionally and promptly

• Coordinate with vendors, photographers, and team members
• Assist during shoots, weddings, and events
• Travel with the founder for assignments and events
• Handle on-ground execution and problem-solving
• Support with setup, logistics, and coordination

• Track all incoming leads and their status
• Ensure timely responses and follow-ups
• Work towards converting inquiries into bookings
• Maintain lead tracking systems and updates

• Track daily payments, advances, and balances
• Maintain records of expenses and revenue
• Update basic financial data in spreadsheets
• Coordinate with the accountant when required

• Maintain trackers, checklists, and reports
• Support in planning offers, campaigns, and growth activities
• Ensure all ongoing tasks are organized and updated

• Manage daily schedule and reminders
• Assist with travel planning and coordination
• Handle priority tasks and ensure smooth workflow
• Support the founder in day-to-day execution

• Strong communication and client handling skills
• Ability to manage multiple tasks and deadlines
• Highly organized and detail-oriented
• Comfortable with lead conversion and follow-ups
• Basic knowledge of Excel or Google Sheets
• Willingness to travel and work flexible hours
• Ability to work independently and take ownership

• Ability to capture high-quality photos and videos (mobile or camera) during shoots and events
• Understanding of lighting, angles, framing, and composition
• Basic editing skills for photos and short videos (Reels / Shorts)
• Ability to document work in a clean, aesthetically consistent manner

• Experience in beauty, fashion, or wedding industry
• Experience in client handling or operations

• This role requires on-ground involvement, travel, and execution
• Candidates must be comfortable handling clients and responsibilities independently

• Direct exposure to a fast-growing luxury bridal brand
• Hands-on experience in operations, client management, and business execution
• Opportunity to work closely with the founder
• Strong foundation for careers in operations, brand management, or business roles