Operations -Bangla Language Expert - fresher

Job description

Company Description

Vaidam Health is a healthcare platform founded in 2016 that connects patients to top-notch doctors and trusted hospitals. The company has ISO certification and NABH accreditation, which is regarded as the highest national recognition for quality patient care. With a global network of 500+ leading hospitals and 8000+ doctors in 10+ medical destinations, Vaidam.com is the most effective and popular platform for medical travelers worldwide. The company also organizes regular Medical Camps with senior doctors for pre-treatment consultations and post-treatment follow-ups.

Role Description

This is a full-time on-site role located in Gurugram for a Operations - Bangla Language Expert. He/ she will be single point of contact in Patient Journey from admissions to discharge and to work towards enhancement of Patient Care. They need to be Quick & Proactive in counselling patients & assisting them regarding any concerns relating to treatment plan.

Must have:

• Fluency in English and Bangla
• Knowledge of Hospital Operations & good understanding of Medical Functions/Terminology
• Excellent Communication skills 
• Good listening & perceiving skills 
• Quick & emphatic in responding to any situation relating to patient treatment & care

Role & Responsibility: 

• To assist patients within & outside the hospital during their on-going medical care.
• To provide support & assistance to patients during Consultations, Treatments, Surgeries, Follow-ups, etc.
• To quickly adapt to any changes in a patient's plan of treatment and act accordingly.
• To maintain cordial relations with Hospital staff, Doctors & various Departments at all times for smooth patient care.
• To collaborate & work together with the Patient Relations team.
• To report to the manager on the going patient treatment process & immediately inform any incidents occurring at the hospital premises.