Operations AVP

About Flipspaces (www.flipspaces.com)

We're Flipspaces a design-tech powerhouse reshaping the future of commercial interiors. Our VR-powered platform lets clients visualize and co-create their spaces in real time. Backed by in-house manufacturing and end-to-end execution capabilities, we've built 0.8 M+ sq. ft. for top startups, enterprises, co-working brands, and global giants.

Born at the intersection of design, tech, and manufacturing, we're led by IIT founders and are scaling rapidly across India, the US, Singapore, and the Middle East.

The vision

The next 5 years - All about scale, speed, and global impact and we're bringing on trailblazers to drive that vision.

Work Location: Mumbai

Your Mission

As the Operations leader at Flipspaces, you will be responsible for leading operational execution & driving strategic initiatives across supply chain, execution, & delivery. You will play a pivotal role in ensuring projects are delivered on time, within budget, & in alignment with our design and client experience goals.

What You'll Do:

Operations Leadership

Own end-to-end operational performance and project execution.

Drive alignment with revenue, quality, and customer satisfaction targets.

Build scalable systems to support growth across multiple projects.

Project Delivery & Execution

Ensure timely and high-quality delivery of interior fit-out projects.

Conduct weekly reviews to identify and resolve execution roadblocks.

Track progress against critical milestones and client expectations.

P&L & Financial Management

Manage city-level P&L, budgeting, and cost optimization initiatives.

Improve gross margins through vendor negotiations and efficiency.

Forecast project cash flows and monitor working capital cycles.

Cross-Functional Collaboration

Liaise with sales, design, procurement, HR, and finance to align workflows.

Drive execution readiness and resource planning across functions.

Address cross-departmental blockers in real time.

Operational Excellence & Process Innovation

Design and implement lean, tech-enabled operational processes.

Reduce TAT through SOPs, automation, and performance analytics.

Leverage platforms like Salesforce to enhance visibility and accountability.

Team Development & Leadership

Build, mentor, and manage a high-performing operations team.

Set KRAs, review team performance, and lead upskilling efforts.

Promote a culture of ownership, collaboration, and continuous improvement.

Client & Stakeholder Management

Act as the primary point of contact for key clients and vendors.

Conduct regular reviews with clients, architects, and contractors.

Ensure client satisfaction through proactive communication and transparency.

Risk, Quality & Compliance

Implement QA/QC checks, HSE standards, and compliance processes.

Anticipate project risks and build mitigation strategies.

Ensure documentation, contracts, and reporting are error-free.

Billing, Payments & Documentation

Monitor billing accuracy and ensure timely realization of payments.

Maintain documentation for client handovers, internal audits, and MIS reports.

Reduce revenue leakages through robust checks and controls.

You Bring

1015 years of experience in interior fit-outs, project management, or operations in design & build/real estate.

Proven success in managing multi-crore projects with direct P&L ownership.

Strong leadership and team management skills across cross-functional teams.

Solid understanding of supply chain, vendor management, and quality control.

Excellent communication, client handling, and conflict resolution skills.

Tier-1 institute alumni (IIT/IIM) preferred.

Working knowledge of finance and P&L is a strong advantage.

Why Flipspaces

A rare blend of tech x design x manufacturing.

Leadership team with strong IIT/startup DNA.

High ownership, customer-first culture.

Rapid global expansion be part of the journey.