Operations Automation Analyst

J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.

As a Business Analyst within the Net Asset Value Validation Optimization Programme Office, you will lead requirements-driven delivery to optimize the Exception Manager System and reduce non-value add validation and manual touchpoints. You will partner with Operations and Technology teams across APAC, EMEA, and WHEM to rationalize fund and asset-level processes and implement scalable global rule frameworks. You will ensure project deliverables meet agreed business requirements through strong governance, stakeholder sign-offs, and disciplined testing and issue management.

Job Responsibilities

• Lead the design and implementation of the Exception Manager System fund and asset-level process.
• Analyze existing Exception Manager System processes and validation rules across EMEA, Americas, and APAC to identify rationalization opportunities.
• Design and create/amend Exception Manager System rules by defining rule logic and framing validation rules in Exception Manager System .
• Actively identify opportunities to streamline business processes and drive process re-engineering to reduce manual touchpoints.
• Challenge operational teams to remove process waste and eliminate duplicate validations.
• Facilitate walkthroughs of requirements and solution designs with business and technology stakeholders.
• Support UAT planning, defect triage/resolution, and manage risks/issues with escalation and ownership as needed.

Required qualifications, skills, and capabilities

• Proven experience as a Business Analyst delivering complex, strategic change initiatives
• Strong process analysis and optimization skills, including elimination of waste and manual touchpoints
• Demonstrated ability to write high-quality business requirements and secure stakeholder sign-off
• Experience supporting UAT planning, defect resolution, and issue/risk management with structured escalation

Preferred qualifications, skills, and capabilities

• Experience with Net Asset Value validation processes and/or fund accounting operating models
• Hands-on exposure to Exception Manager System processes and rule logic design
• Experience working on global, multi-region implementations across APAC/EMEA/Americas
• Strong ability to influence and partner with Operations and Technology teams to drive change