Operations Associate

This role is for a fresher or 1 Year Experience based in Bengaluru.

About Yuma

We are an Energy-as-a-Service company on a mission to build a sustainable future where

transportation is accessible, affordable, and carbon-free. Backed by mobility technology company

Magna and India's largest shared electric micro-mobility player, Yuma, we offer India's largest

Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with

reliable, convenient, and efficient access to energy.

Role Summary

As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma,

ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role

will include executing operational processes to improve efficiency. Additionally, you will play a key

role in customer support, assisting customers over chat and calls whenever required.

Key Responsibilities

* Operations Management: Oversee daily operations and execute planned strategies for City

Operations.

* Process Execution & Optimization: Understand existing processes, execute them

effectively, and identify areas for efficiency improvements for field staff.

* Field Coordination: Work closely with the field team, evaluate operations, execute

Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma's

on-ground presence.

* Battery Quality Management: Execute projects to maximize the quality and availability of

batteries in the field.

* Control Room Operations: Be part of the control room team to enhance operational

efficiency on the ground.

* Customer Support: Assist customers over chat and phone calls as needed, resolving

queries and ensuring smooth battery operations.

Key Requirements

* Good communication skills in English and Hindi (mandatory).

* 0-1 year of experience in operations management, preferably managing field staff.

* Ability to adapt to the dynamic nature of on-ground operations.

* Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.

* Willingness to work in night shifts and a 6-day work week.

Shift Details

This role requires working in three rotational shifts (rotating every 15 days):

1. Morning shift: 6:00 AM – 2:00 PM

2. Afternoon shift: 2:00 PM – 10:00 PM

3. Night shift: 10:00 PM – 6:00 AM (WFH)

Location: Bangalore