Operations Associate

About Virohan:

Founded in 2018, by Kunaal Dudeja, Nalin Saluja and Archit Jayaswal, Virohan is an education-to-industry partner, shaping the future of healthcare education. We work with universities and colleges across India to deliver industry-aligned programs in healthcare and management, designed to bridge the gap between education and real-world employability. At Virohan, we believe healthcare education needs to go beyond classrooms. Our model combines academic learning with hands-on industry exposure and strong healthcare partnerships, ensuring students are prepared for real roles. Today, Virohan has trained 13,000+ healthcare professionals, with a growing network of university and industry partners across the country.

Backed by global investors including Blume Ventures (India), Mynavi Corporation (Japan), Rebright Partners (Japan), Elea Foundation (Switzerland), Artha Impact (Switzerland), Bharat Inclusive Technologies Seed Fund (India), and Mitsui Sumitomo Insurance Venture Capital (Japan), we are building at the intersection of education and healthcare — two of India's fastest-growing sectors.

Roles and Responsibilities:

• Manage end-to-end campus operations across opportunity management, internship processes, documentation, attendance, stipend coordination, and closure-stage activities.
• Execute daily operational workflows by maintaining trackers, monitoring process timelines, coordinating follow-ups, and ensuring adherence to defined SOPs.
• Coordinate with internal and external stakeholders including Business Development , Facilitators , Content, Academics teams, employers, campus partners, and candidates.
• Support and counsel candidates by addressing queries, resolving operational issues, communicating important updates, and ensuring timely follow-up on joining, results, attendance, and documentation.
• Maintain accurate operational data across Excel/Google Sheets, trackers, and ERP systems, ensuring data completeness, validation, and timely reporting.
• Drive process improvement, automation, and AI adoption by identifying operational gaps, documenting SOPs, supporting new process implementation, and leveraging reporting, product, automation, and AI tools to enhance data analysis, dashboards, reports, and operational insights.

An ideal candidate should have: (Skills)

• Strong attention to detail to accurately validate Opportunity details, candidate eligibility, joining records, stipend sheets, and operational trackers.
• A process-driven and problem-solving mindset to manage end-to-end internship and campus operations, identify gaps, and ensure timely resolution of issues.
• Excellent communication and stakeholder-management skills to coordinate effectively with candidates, employers, campus teams, and internal functions.
• Ability to manage multiple priorities and follow-ups across opportunity publishing, candidate joining, exam results, attendance, documentation, and campus closure activities.
• Candidate-centric issue-resolution skills to address queries, provide timely updates, counsel candidates where required, and ensure a smooth candidate experience.
• Proficiency in Excel/Google Sheets and operational systems for maintaining accurate trackers, validating data, preparing reports, and managing ERP-based updates.
• Comfort with reporting, automation, and AI-enabled platforms for data analysis, dashboard creation, report generation, and operational insights will be an added advantage.

The Successful Applicant:

• Holds 2–4 years of experience in operations, client servicing, or hospitality roles
• Brings a service-first mindset with a high sense of accountability
• Demonstrates strong organizational and time-management skills
• Is comfortable working in a fast-paced, stakeholder-driven environment

If you believe in making an impact on society and are keen to be a part of the education sector, we would be delighted to hear from you.