Operations Associate – Amber+
About Amber+
Amber+ is the premium value-added services arm of Amber, focused on helping students seamlessly transition into their study-abroad journey. Through a range of essential services, Amber+ supports students beyond accommodation, ensuring a smooth and hassle-free relocation experience.
About Amber
Amber is building the global infrastructure for student housing, helping
80M+ students find and book long-term accommodation near universities worldwide. With
1M+ listings across 80+ cities, Amber is rapidly scaling toward
$1B in annual bookings, leveraging technology and AI to transform the student living experience globally.
Role Overview
We are looking for proactive and customer-focused
Operations Associates to join the Amber+ team. In this role, you will work closely with students who have booked accommodation through Amber, helping them explore and enroll in value-added services that enhance their overall experience.
The ideal candidate is highly organized, detail-oriented, customer-centric, and comfortable working in a fast-paced, target-driven environment.
Key Responsibilities
- Connect with students via calls, WhatsApp, emails, and CRM platforms to assist them with Amber+ services.
- Understand student requirements and recommend relevant value-added services.
- Ensure smooth execution of the student journey from lead allocation to successful service adoption.
- Manage and track student interactions, follow-ups, and service requests.
- Maintain high conversion rates while ensuring excellent customer experience.
- Coordinate with internal teams and external stakeholders for timely service fulfillment.
- Accurately update CRM records and operational trackers.
- Resolve student queries and provide end-to-end support throughout the process.
- Meet individual productivity, quality, and revenue-related targets.
- Continuously identify opportunities to improve operational efficiency and customer satisfaction.
Skills Required
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship management abilities.
- Good problem-solving and objection-handling skills.
- Strong attention to detail and process orientation.
- Ability to multitask and manage multiple student interactions simultaneously.
- Comfortable working with CRM tools and operational dashboards.
- Strong time management and organizational skills.
- Ability to work in a fast-paced and target-driven environment.
Qualifications
- Graduate in any discipline.
- Minimum 60% throughout academics.
- 0–3 years of experience in Operations, Customer Success, Customer Support, Sales Support, Business Development, or similar roles.
- Fresh graduates with strong communication skills are encouraged to apply.
- Experience in EdTech, Hospitality, Real Estate, Travel, BPO, or Customer Service environments will be an added advantage.
- Prior experience handling international customers is a plus.
What You'll Get at Amber
- Opportunity to work in a rapidly growing global organization.
- Exposure to international student markets and global operations.
- Structured learning and career growth opportunities.
- Collaborative and high-performance work culture.
- Employee wellbeing initiatives and people-first policies.
- Opportunity to make a meaningful impact on the student experience worldwide.
Join Amber+ and help students navigate their study-abroad journey with confidence while building a rewarding career in operations.
