Job Summary (List Format) For Operations Associate
Process and update account records for bankruptcy notices, debt validation requests, death certificates, debt consolidation, and military orders.
Negotiate debt consolidation settlements according to company guidelines and procedures.
Post payments received from bank lockbox to internal systems and ensure daily batch balancing.
Manage clerical tasks related to debit card chargebacks.
Research multiple systems to make informed decisions and resolve account issues.
Identify anomalies and risks by questioning processes, providing user feedback to other departments.
Perform back-end exception tasks requested by front-line agents.
Adhere to and apply Standard Operating Procedures (SOPs) consistently.
Process incoming correspondence, scan documents, and handle verification documentation.
Maintain quality, accuracy, and compliance in all account handling and documentation.
Exhibit strong communication, teamwork, and ownership in daily work.
Adapt to a fast-paced, changing environment and work extended hours as needed.
Use Microsoft Office products (Outlook, Excel, Word) proficiently.
Meet key performance metrics including quality, attendance, job knowledge, and accuracy.
Facilitate the majority of work (50%) in debt consolidation and settlement, with additional focus on payment processing, bankruptcy processing, and other account maintenance tasks.
