Operations Associate - Manager

In this role, you will:

• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Job expectations:

• Bachelor's degree holder, preferably business course - banking, accounting & finance or other related discipline Upto 5 years of people management experience in: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Strong attention to detail and accuracy skills
• Ability to work effectively in a team environment Sound risk management mindset and good understanding of compliance - AML/OFAC Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Fluent in both verbal and written communication skills
• Proven management skills with ability to analyze issues and provide solution in a tactful manner Ability to work independently and provide support on flexible hours/working days Demonstrated leadership and interpersonal skills
• Well organized, proactive, constructive and capable to motivate teamwork Transition/Process migration experience in a shared service environment Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve In scope - 10 day Required Absence Policy due to Sensitive Position