Operations Associate Internship

About NovaBenefits

Nova Benefits is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders - Employees, Employers, HR admins, Insurers, and Healthcare providers.

At Nova, we're looking to create and own the employee wellness category. In a short span of 5 years , we've built an outstanding team, achieved product-market fit and become the first Insure-tech company to secure an IRDAI Insurance broking license. The difference We see ourselves in the business of improving employee happiness instead of insurance and as such more an HR Tech company. Nova Benefits has been co-founded by Yash Gupta (IIT Delhi - Computer Science, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator). We are backed by top global and regional VC's such as Bessemer Venture Partners, SIG, Better Capital, Titan Capital and Multiply Ventures.

About The Role

We are hiring Client Operations Interns who will work closely with our servicing team to handle real-time insurance operations and client requests.This is a high-ownership, execution-focused role ideal for candidates who want to learn how operations actually run in a startup.

What You'll Do

• Process employee additions, deletions, and corrections (endorsements)
• Coordinate with insurers, TPAs, and internal teams
• Track and close client requests within defined timelines (SLAs)
• Maintain and update data in Excel/Google Sheets
• Follow up on pending requests and resolve issues proactively
• Support client servicing and escalation handling
• Process employee additions, deletions, and corrections (endorsements)
• Coordinate with insurers, TPAs, and internal teams
• Track and close client requests within defined timelines (SLAs)
• Maintain and update data in Excel/Google Sheets
• Follow up on pending requests and resolve issues proactively
• Support client servicing and escalation handling

Who Can Apply

• Graduates only (college pass-outs) current students are NOT eligible
• Who can join Immediately
• Freshers or candidates with 01 year of experience only
• Comfortable working full-time from office
• Strong attention to detail and willingness to do execution-heavy work
• Good Excel/Google Sheets skills
• Good communication skills

No of positions : 10

Stipend:15,000/month

This internship opportunity holds full time conversion