We're hiring a Fulfilment Specialist.
This role owns our B2B marketplace and e-commerce partnerships end to end. Here's what that covers:
Marketplace & Partner Management
- Establish and manage relationships with marketplace partners (Nykaa, Tira, Amazon, and others)
- Own onboarding for new platforms — commercials, cataloguing, listing setup, and compliance
- Be the day-to-day contact for all marketplace portals; catch and resolve issues before they escalate
- Manage SLA compliance, returns, and claims across partners
Fulfilment & Operations
- Coordinate order fulfilment accurately and on time across all B2B channels
- Manage stock allocation per platform and flag availability risks early
- Keep listing hygiene, pricing, and inventory data clean and current across portals
Demand Planning & Forecasting
- Own channel-level demand forecasting — analyse sales velocity, seasonality, and platform trends to project forward demand
- Build and maintain planning trackers that inform procurement and production timelines
- Work with the supply chain team to align stock positions ahead of launches, promotions, and peak periods
- Flag overstock and understock risks with data to back it up
What we're looking for:
- 2–4 years in marketplace operations or e-commerce fulfilment, preferably in beauty, personal care, or FMCG
- Hands-on experience with platforms like Nykaa, Amazon, or Flipkart — you know the backends, not just the front end
- Strong analytical skills; comfortable building forecasts and working in Excel or Google Sheets
- Sharp on follow-through, calm under deadline pressure, and able to manage multiple partners simultaneously
Based in Mumbai. Full-time.
To apply, send your CV and a short note on a fulfilment or forecasting challenge you've solved to [Confidential Information] — subject line: Fulfilment Specialist Application.
