Operations Associate - Content

Job Summary

We are seeking an Operations Associate - Content with 3+ years of experience to manage end-to-end distribution, quality checking, and editorial support of multimedia content for clients. The role requires working in rotational US shifts, handling client communication, and ensuring accurate and timely distribution of content via multiple channels.

Key Responsibilities

Distribute client content accurately and on time across designated circuits

Proofread and verify content for accuracy, attribution, and compliance

Upload graphics and documents to client platforms with appropriate tagging

Manage translation workflows and follow up for timely delivery

Ensure all jobs are assigned, logged, and tracked in the workflow system

Provide editorial support and formatting assistance to clients

Build and maintain strong relationships with clients and affiliates

Respond to client queries and complaints, escalating when required

Provide consultative advice on circuit selection and editorial optimization

Maintain knowledge of industry regulations and distribution standards

Support ROI reporting and ensure quality documentation

Coordinate with SIPs and regulatory bodies for smooth operations

Maintain content mapping on websites and service feeds

Collaborate with translation agencies to ensure satisfaction and delivery

Look for opportunities to upsell relevant services during client interactions

Work cross-functionally with internal teams to ensure service excellence